Patricia Alvarado

The physical dealership itself was as a dealership should be. Clean and friendly. Tati, the online sales person was nice and helpful over the phone, prior to our arrival. Once there, we negotiated a car and be. Clean and friendly. Tati, the online sales person was nice and helpful over the phone, prior to our arrival. Once there, we negotiated a car and terms. Darrel, the manager was friendly and professional. After all was signed, it quickly went downhill from there. The sales lady, Patricia Alvarado was clueless of all aspects whenever we asked a question. And just wene you thought it couldn't get worse, along comes the finance manager Jose Cepeda and turns the financing part into a 2 day drawn.out process. The worst part of this entire problem is the fact that Hollywood Kia held back paying our trade-in because the finance manager forgot to get all required docs signed and collect a fee, which we would have done if asked of us. Now for the most serious part. This has been going on for 3 weeks now, causing damage to our credit due to the car not being paid on time. The sales manager consistently says he'd handle it...and nothing. Every time we call the sales lady Patricia Alvarez for an update she states she has no idea and that not her department, completely unwilling to put forth any effort to assist. Finally after almost four weeks of them not paying our trade-in car off, I left the GM a direct message and we sent him an email. We asked, again for proof that put car was paid, but was told it could take up to 48 hours to get it. While all this is happening,our credit is being reported as late and being damaged. And in the interim of all this, we got pulled over because the dealer failed to transfer the tag and registration and place a copy in the car. That resulted in a ticket which we now have to resolve in court. THE WORST CAR BUYING EXPERIENCE IN MY LIFE! I won't ever shop for a car from that KIA Dealer even.if they gave it to me for free. More

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An excellent service and the personal treat to the client in the waiting time of the vehicle was relax in the waiting time of the vehicle was relax More

by Mari Verified Customer Verified Customer

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Muy buena atendio buen servicio muy buenos empleados quede conforme con todo lo q paso quede conforme con todo lo q paso More

by valdespinohenrry2000 Verified Customer Verified Customer

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This dealership is the best in the country and I can only say that everyone was so perfect especially my sales man, he is very good in his job. say that everyone was so perfect especially my sales man, he is very good in his job. More

by angel1174 Verified Customer Verified Customer

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