The dealership was fantastic and we love the MDX.
Cory was great showing us all the cars details and pairing our phones and positioning set up. Tony and Pat were very helpful and made you feel at hom
Cory was great showing us all the cars details and pairing our phones and positioning set up. Tony and Pat were very helpful and made you feel at home.
More
by KRATOCHWILL
Verified Customer
Verified Customer
Other Employees Tagged:
Cory was awesome
Feb 17, 2025 -
Joe Rizza Acura responded
Thanks for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that Tony and Pat were able to assist you and that you had such a positive experience.
Very professional team.
Pat and his team are always looking out for the customer’s best interests. Their service department is just as professional and friendly. I will defi
Pat and his team are always looking out for the customer’s best interests. Their service department is just as professional and friendly. I will definitely return and purchase my next vehicle here.
More
by fuentes3716
Verified Customer
Verified Customer
Feb 03, 2025 -
Joe Rizza Acura responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Excellent service every time I visit this dealer,
everything from service to purchase has been great!
everything from service to purchase has been great!
More
by CMILLARD702
Verified Customer
Verified Customer
Service Price Transparency
Jan 31, 2025 -
Joe Rizza Acura responded
Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!
Everyone from the sales person to finance was
professional, knowledgeable, and nice. Unl8ke other dealers they had plenty of inventory
professional, knowledgeable, and nice. Unl8ke other dealers they had plenty of inventory
More
by WALKER_NADINE
Verified Customer
Verified Customer
Jan 19, 2025 -
Joe Rizza Acura responded
Nadine, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Rizza Acura!
Came jn, got the car.
Got good price . Drove of same day. This dealer willing to negotiate. Not like westmont and Naperville acura. Go here and get a good deal.
Got good price . Drove of same day. This dealer willing to negotiate. Not like westmont and Naperville acura. Go here and get a good deal.
More
by LAIMMISS
Verified Customer
Verified Customer
Jan 18, 2025 -
Joe Rizza Acura responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Rizza Acura!
Joe was totally highballing us.
He started with $800 a month on the lease and landed on $359. It was the hold their keys to their car experience. On top of that, we were never of
He started with $800 a month on the lease and landed on $359. It was the hold their keys to their car experience. On top of that, we were never offered anything to drink. I had to go find water. We were there on December 22 and there wasn’t another customer in the entire building, yet we sat for almost 2 hours waiting for finance.
More
by wendy
Verified Customer
Verified Customer
Jan 14, 2025 -
Joe Rizza Acura responded
We're sorry that you didn't have a completely satisfying visit, Wendy. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Jan 16, 2025 -
wendy responded
Yes. I am fine with that.
Pat went the extra mile to make me a happy customer.
The buying process was easy and pressure free.
The buying process was easy and pressure free.
More
by GRANTTA
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Griffin
Jan 10, 2025 -
Joe Rizza Acura responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pat and our team, and we look forward to working with you again.
Everyone was very courteous.
They are straight forward over the phone and in person. All fees were explained thoroughly had a good experience and experience means everything when
They are straight forward over the phone and in person. All fees were explained thoroughly had a good experience and experience means everything when it comes to customer service.
More
by taramdx07
Verified Customer
Verified Customer
Jan 06, 2025 -
Joe Rizza Acura responded
We are so glad that Pat had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
The dealership was easy to do business with.
Paperwork went smoothly. However, when the vehicle was shipped to me, out of state, it was missing items (driver manual, rim lock key) and the two th
Paperwork went smoothly. However, when the vehicle was shipped to me, out of state, it was missing items (driver manual, rim lock key) and the two things I requested be done before shipment were not. (Remove dealer sticker on back, installation of front bumper license plate holder).
I don’t know where the miscommunication happened, but the delivery aspect was hectic as I had to call to get these issues resolved.
More
by MONICANSU
Verified Customer
Verified Customer
Jan 06, 2025 -
Joe Rizza Acura responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
First visit to test drive vehicle I was not greeted
warmly by Pat. He was boarderline rude ! I would have like different outcome. But I went back and was treated much better. Robert was awesome tec
warmly by Pat. He was boarderline rude ! I would have like different outcome. But I went back and was treated much better. Robert was awesome technical person who showed much professionalism
More
by PADO08
Verified Customer
Verified Customer
Dec 21, 2024 -
Joe Rizza Acura responded
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that your second visit was more positive, thanks to Robert's professionalism. At Joe Rizza Acura, we strive to provide excellent service to all our customers, and your input helps us continue to improve. We hope to see you again and provide you with an exceptional experience from start to finish!
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com