Pasha Nazarov | Page 9

If there were higher marks I would give them to the dealership they went above and beyond taking care of me made me feel like I was part of the Family of this dealership from sales to the service Depar dealership they went above and beyond taking care of me made me feel like I was part of the Family of this dealership from sales to the service Department I would name names don’t know if that would be appropriate because the dealership has one xxxx of a staff thank you…Rocco More

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Pasha took good care of us. We were thrilled to find a Camry with lower miles! Camry with lower miles! More

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Very helpful and knowledgeable. Made the buying experience easier than I could have expected. Thanks experience easier than I could have expected. Thanks More

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Overall a great experience. I got exactly the car I wanted at a very fair price. Everyone there were true professionals. No pressure, just good service. I highly recommend Pasha for the true education wanted at a very fair price. Everyone there were true professionals. No pressure, just good service. I highly recommend Pasha for the true education of the Hyundai line up. Nice young man. More

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Just read all the other 1 star reviews and go else where to get your car. How can they be in business with so many bad reviews. double charged for destination and prep, lo jack, xzilon coating and other stu to get your car. How can they be in business with so many bad reviews. double charged for destination and prep, lo jack, xzilon coating and other stuff already shipped with the car. all because I was not with my fiancé. I see the other women 1 star reviews. It is sad that a dealer still treat women this way in our modern times. We are getting another Hyundai and it will not be from any bob rohrman dealer and definitely not from this one. More

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Excellent service by Alex and Leo!. They made buying a new vehicle very easy. Thanks new vehicle very easy. Thanks More

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I had my service at Gurnee Hyundai today for oil change and tire rotation but the tire rotation has not been done and they charge me for it, thanks that I have a scratch mark on my rim in the front tire be and tire rotation but the tire rotation has not been done and they charge me for it, thanks that I have a scratch mark on my rim in the front tire before the service so when I got home the scratch mark rim is still in front so they did not do the tire rotation but they still charge me for the service that they did not do what a hustler???? More

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I reached out to this dealer because of a Kia Soul they had listed on Cars.com I almost immediately received a call back to discuss my initial inquiry. I expressed I was remote about 4 hours away and wo had listed on Cars.com I almost immediately received a call back to discuss my initial inquiry. I expressed I was remote about 4 hours away and would like to complete as much as possible so I could arrive, test drive and then do paperwork. I was informed that they require in person to do most of that, but that a "manager" would reach out to me to see what they could do for me. 24 hours (ish) later I received a call from the online sales manager. I covered the few questions I had about the car, IE remaining factory warranty, Title isn't salvage or rebuilt,, etc. At that time he mentioned that they had added $1900 in accessories to the vehicle and that that would be need to be added to the published pricing. I asked what those accessories were as they were not indicated on the Cars.com page or the Dealer page itself. He quickly listed them off, so fast that I asked him to repeat them twice, and then finally gave up and asked for the list of additions in writing. He said "NO". I said I wanted to see the list of additions that weren't listed on his website in writing so that I could understand the extra that I was being asked to pay and he said : "No they weren't interested in sending me a list, I could come in and they would be happy to show me the additions." Now If I'm going to give almost 19K for an item, if I want to see the list of accessories that you have added I should be able to see the list. It in fact should be listed on your advertisement for the item. This is straight up bait and switch, show the lower price, claim it's marketing's fault and then try to get me to buy at the much higher rate. More

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This was a disastrous experience, I am not sure what other way to describe this entire ordeal today. Pasha overall was an aggressive salesman, which I don't mind and do expect. He was doing his job tryi other way to describe this entire ordeal today. Pasha overall was an aggressive salesman, which I don't mind and do expect. He was doing his job trying to get the sale. I was there seeing what was possible for the trade in of my vehicle, for which they came well under the kelley blue book value. I told them I didn't think their offer was fair and we came to an eventual agreement on what I would walk out the door for a new car for. They couldn't meet it after some hours but were still hammering away a deal. I had another obligation to go to, told them so, and said I would be back to hammer it out the next day. They didn't like or appreciate that, I get it- they want the sale today. But after my many insistences that I wanted to discuss with my partner and that I would please like my car keys back, Pasha said his manager had my car key. Okay, go get it. He had me wait in the manager's office despite my insistence I had to leave. I waited there awhile, pacing, and asked another employee if he could please go locate my key. He asked, which prompted the manager, Leonides Garcia, to show up. By this time I was upset and told him to give me my car key, which he clearly didn't appreciate. In his words, "You don't tell me what to do here, in my enterprise or talk to me like that," as well as similar statements as I insisted he give me my property and allow me to leave. I said they could not reach the deal and I had somewhere else to go, so he got angry and insisted he could make this deal after blowing hot air at me for two hours and grossly yanking my chain and that I was going back on my word. When I insisted I had somewhere to be, his words were, "Then you shouldn't have even come here if you don't have time." Along with telling me I should not demand my property back after many instances of requesting my key and that I was both overreacting and unreasonable. If this is how they do business, I told them that I was not going to give them any of mine. When he was done publicly asserting his authority as he felt he needed to do, he got my key and I could leave. I will never return here, despite my good experience with the service department. Prime example of predatory behavior that no one should have to endure, and I am concerned with why they would allow someone like that to be in management at that location or any location. I refuse to be gaslit, and so should all your other customers. More

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This is Fernando Catalan, I do thank you so much for the help and assistance given to by your salesman in doing business with Gurnee, Hyundai help and assistance given to by your salesman in doing business with Gurnee, Hyundai More

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