Paoe Kahele

Disappointed in purchase experience. 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available up 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available upon visiting the dealership. 2. Constant up sell stemming from car of interest turning into service loaner. 3. Horrible finance experience (We were not provided our APR, or terms prior to meeting the finance representative.) 4. The finance representative was condescending and rather than congratulate us on our purchase, we were left with a comment of "see you in 6 years" implying that we would have problems. 5. The negotiated price with the Sales rep was not communicated to the Finance officer creating a significant difference in purchase price. 6. Immediate problems surfaced with the 2023 Santa Fe Calligraphy (trim under bumper is substandard and makes noise at highway speeds/following larger vehicles) 7. Vehicle did not reach 5,000 miles when every warning light activated (ESC, Auto Hold, Downhill Brake Assist, Forward Collision warning, Rear Cross-Traffic warning, Blind Spot system, Cruise Control warnings). The vehicle's safety functions (All listed and cameras) are not operational when lights illuminate and have activated at least once a day since the 16th of December to today, 27 December 2023 (53 total DTC codes). I do not recommend this dealership and would advise potential customers to seek out different options. My last purchase in 2014 was far more satisfactory through the New Exchange Car Sales in Germany than this one with Phil Long Hyundai in Colorado Springs. My concerns elevated my scheduled appointment from 8 January 2024 to 29 December through the Customer Experience Manager. I'm hopeful that the necessary repairs will be completed, otherwise I will be looking into the Colorado Lemon Law process moving forward. More

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This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator and Steve was able to fix my situation. Come to find out it was all a misunderstanding. Steve took good care of me and helped me out moving forward. I'm very pleased and satisfied with Steve and Phil long hyundai motor city service department and also sales department. I recommend Every one to bring your vehicle to this location to get service and if you're looking to buy a new vehicle. Thanks Steve More

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Paoe was very helpful when I was looking for a new suv. Great customer service! Great customer service! More

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Although Cisco Haro finalized the paperwork, I have to give major kudos to Paoe Kahele for the video in the evening hours as he reviewed the car as if it was his kiddo who would be driving it off the lot. give major kudos to Paoe Kahele for the video in the evening hours as he reviewed the car as if it was his kiddo who would be driving it off the lot. I've never purchased out-of-state before, so thank you for making this as smooth as possible! More

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Paoe was and continues to be wonderful to work with. He’s very knowledgeable and helpful with finding the right vehicle for you. He’s very knowledgeable and helpful with finding the right vehicle for you. More

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Pa'oe kahele was an absolute amazing sales rep on my first dealer bought car. He went above and beyond to get me into the exact vehicle I wanted and got me the best price for my budget I couldn't of ask first dealer bought car. He went above and beyond to get me into the exact vehicle I wanted and got me the best price for my budget I couldn't of asked for a better place to go!!! More

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Paoe was so helpful, informative and really made us feel like he cared about our needs! Looking and buying a new car can be overwhelming and he helped us feel confident in our decision! like he cared about our needs! Looking and buying a new car can be overwhelming and he helped us feel confident in our decision! More

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Paoe went above and beyond to help me find my new car. He is very efficient and made the whole process a breeze. Thank you! He is very efficient and made the whole process a breeze. Thank you! More

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Paoe is one of the best salesmen I’ve ever dealt with. Attentive, friendly, and just an all around professional. Attentive, friendly, and just an all around professional. More

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Paoe is amazing he always does his best for the people he helps. When youre at the dealership he is always doing something for someone and is going to make sure you get the perfect vehicle for you and your n helps. When youre at the dealership he is always doing something for someone and is going to make sure you get the perfect vehicle for you and your needs he doesn't sugar coat things just tells you the facts and makes sure your safe and also getting what you want. More

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