Pam Birdsell

The whole team did a great job resolving a tire balance issue on our new Aviator. Thank You Westown issue on our new Aviator. Thank You Westown More

by Doug Verified Customer Verified Customer

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Super service from both Cierra and repeat service from Vicki. Having bought a new car 2 years ago and now returning for a truck I’m not fond of the service department’s policy to not make appointments for Vicki. Having bought a new car 2 years ago and now returning for a truck I’m not fond of the service department’s policy to not make appointments for oil changes. If not for Cierra’s and Vicki’s assisting us with that it would have greatly influenced this purchase. Also when asking about the price of the truck a price was quoted as at sat on the lot. When it came to finalizing the sale there was a charge for some safety braking light they added. Looks to me like we were charged twice for the aftermarket add on. Once on the lot and again at closing. Other than these two things they made the sale pleasant. More

by croberts19 Verified Customer Verified Customer

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I bought a new 2024 Lincoln Navigator L from Westown Ford/Lincoln this past weekend.. Vicki Loughary was the sales person that assisted me, and I can't say enough about how much I appreciate their appr Ford/Lincoln this past weekend.. Vicki Loughary was the sales person that assisted me, and I can't say enough about how much I appreciate their approach to car sales and how easy (and painless) the entire experience was. I would highly recommend this dealership to anyone in Central Illinois that's looking for a new or used vehicle, and would recommend that they ask for Vicki. I believe I got a great deal, and the entire team (Sales, Finance, and Management) made it a very pleasant experience. More

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Wade worked hard at making sure that the car we selected had the requirements that we were looking for. He set us up with Jim to go over what we wanted. This helped us to make an informed decision. Wade f had the requirements that we were looking for. He set us up with Jim to go over what we wanted. This helped us to make an informed decision. Wade followed up with us a couple weeks after we had the car to be sure we were pleased with it. We were very pleased. More

by reet55 Verified Customer Verified Customer

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Excellent to deal with. Nice service department and sales staff. Would recommend anyone to give them a shot. Nice service department and sales staff. Would recommend anyone to give them a shot. More

by ecannon0 Verified Customer Verified Customer

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Always friendly, considerate & helpful. Vicki was great in helping locate a car to fit my needs. Vicki was great in helping locate a car to fit my needs. More

by Cathy Verified Customer Verified Customer

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Efficient, Well knowledged, detailed, extremely professional, made getting a car easy!! Thank you very much! professional, made getting a car easy!! Thank you very much! More

by atthelakefishing Verified Customer Verified Customer

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Jeremy and the entire service department did everything possible to make getting my vehicle serviced a good experience. possible to make getting my vehicle serviced a good experience. More

by lonrgn1 Verified Customer Verified Customer

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Vicki was very great to deal with, very knowledgeable and helpful. Absolutely no pressure. She's an asset to Westown Ford. helpful. Absolutely no pressure. She's an asset to Westown Ford. More

by Tim Verified Customer Verified Customer

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Cierra Burns made our experience pleasant and that is unusual in some dealerships. Good Job! unusual in some dealerships. Good Job! More

by juddcathy Verified Customer Verified Customer

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