Pam Baker

They kept my ‘16 outback SO FAR 2. 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n did awful job so i said redo it. They said needed 1 day, that was 22 days ago, and counting!! Extremelyyy rude & ignore me & corporate. I had to call cops when they hit my car due to their attitudes. Worst shop EVER!!!!! Will never buy another subaru & am selling both of mine asap, if can ever get one back. Go to subie doctors instead in west ash. They are wonderful!!! Cheaper, better mechanics, and they know much more than the dealership mechanics! Several have quit n gone to subie drs. I would too! They took 3 months to get my car back after installing a new transmission n doing a poor job. Other shop said they installed it wrong n i need another transm. Last time it was there, once again w no return calls. Zero excuse for this!!!! They wont even apologize More

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Crews Subaru is always awesome in that they go above and beyond to not only take care of your auto, but they take care of the customer as well. beyond to not only take care of your auto, but they take care of the customer as well. More

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I bought my Forester from Crews and they are the only ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very comfortable) and don't pressure you about an upsell. More

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Buying a new car can be grueling, but not if you depend on Crews Subaru of Charleston. The purchase of our 2025 Forester could not have been easier or more pleasant. The staff is knowledgeable and consider on Crews Subaru of Charleston. The purchase of our 2025 Forester could not have been easier or more pleasant. The staff is knowledgeable and considerate and went out of their way to accommodate our questions and concerns. We highly recommend Crews Subaru. More

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Great experience at Crews! ! Everyone is extremely friendly and helpful! Not to mention that management is willing to deal to make a deal! ! Everyone is extremely friendly and helpful! Not to mention that management is willing to deal to make a deal! More

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Impressed with fact that salesman came in on his day off to meet with me as he’d been referred by former customer. All personnel made me feel comfortable and entire experience was very comfortable. to meet with me as he’d been referred by former customer. All personnel made me feel comfortable and entire experience was very comfortable. More

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Everyone we interacted with at Crews Subaru was so helpful in our decision making. We went there with the intention of buying an Outback and left with the one that was perfect for us! helpful in our decision making. We went there with the intention of buying an Outback and left with the one that was perfect for us! More

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Have actually known quite a few employees of the rivers avenue location for a long time now and have to say they are an impressive group they won't hesitate a bit to go the extra mile to help get you taken avenue location for a long time now and have to say they are an impressive group they won't hesitate a bit to go the extra mile to help get you taken care of.. More

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Every time I have been there all the people are ready to resolve any problem that I go through. resolve any problem that I go through. More

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Robert was extremely knowledgable and helped to make my buying experience a very positive experience. buying experience a very positive experience. More

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