Paloma Garcia

Took car in June 17 for vibration when accelerating at low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. She messaged back same day stating that I needed a new transmission and that she was working with the extended warranty company. Also saying that she had to wait for an inspector to come to get approval. No communication until June 26th with me asking if there were any updates and she stated she was still waiting and promised for update that day. Well that didn't happen. On July 2nd, asked again for updates on inspector. July 3rd, she responded that they came in previous day and we were now waiting on new transmission to come with no ETA. No communication until July 14 when I asked if there was an ETA and she responded not yet. Once again, I had to reach out on July 18 to see if there were any updates and she responded that it would be there the following week. I reached out again 10 days later, July 28th for an update and she responded July 29th that the tech was finishing a vehicle to start mine. I then messaged immediately and asked if there was an estimated date for completion and didn't get a response. After several calls, she said that technician was to get finish August 8 but was told a piece was broken and that they had ordered a replacement. She stated that it would be complete Monday, Aug 11th. On Aug 11th, I was told that they wouldn't be finished until late afternoon and that she would have it delivered to me at my job on Aug 12th by mid morning. I didn't hear from her at all this day. After noon, I called and asked to speak to either the GM or GSM and no one else on having my vehicle delivered. After several calls, I eventually landed on the phone with Patrick Bernard, he was amazing and professional. He gave me his personal number as well as made sure my car was delivered to me the same day. As far as the service advisor, the lack of communication and the need to follow up with customers was horrible. I'm just glad to have my vehicle back in my possession. More

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Was in this week for my 30K maintenance and all aspects of the appointment were efficiently well handled from scheduling to pick up. Paloma and the service tech kept me posted throughout the process. Well of the appointment were efficiently well handled from scheduling to pick up. Paloma and the service tech kept me posted throughout the process. Well don as always. 5 STARS! More

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Purchasef vehicle and had it delivered. Live at lake Martin in AL. All went well and price at end of process same as start! Good support even at long distance. Would highly recommend. Live at lake Martin in AL. All went well and price at end of process same as start! Good support even at long distance. Would highly recommend. Love this Caddie! More

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Horrible service department! My car was in service for 2 full weeks, and I’m having the same problem I had for which I took the car in for service. I don’t believe anything was My car was in service for 2 full weeks, and I’m having the same problem I had for which I took the car in for service. I don’t believe anything was done to my car. Brandon Black claimed it was test driven several times. That is absolutely a lie as I’m still experiencing the same drag and bumping that I took the car in for. Furthermore, I had to keep calling to get an update on my car. I should have taken it to Capital Cadillac. They are much more efficient and professional than Jim Ellis Service. Now four days in after picking up my car, I’m having the exact same problem and even more issues. I am convinced that after Jim Ellis having my car for 2 full weeks, absolutely nothing was done to fully diagnose the issue. They changed the oil and that was it, and I believe that was only done to account for why my car was there two weeks ago. Jim Ellis Cadillac service is by far the worst service department I’ve ever experienced. Now I’ve got to find another servicer to resolve the issues with my car. More

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Joe was incredibly helpful and friendly. He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or co He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or concerns about the vehicle. Awesome guy! 10/10 customer service. More

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Paloma was Great. I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to fin I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to finish in less then 2 hours. I’ll be using her again in the future. Thanks, Jessica More

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Unbelievably helpful staff & efficient! Paloma Garcia was friendly, knowledgeable and ensured everything about the car was ready when I arrived. Paloma Garcia was friendly, knowledgeable and ensured everything about the car was ready when I arrived. More

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very good grade, especially Paloma and everyone is very kind. I will buy my next car, tie it too kind. I will buy my next car, tie it too More

by julioalbertogil-04 Verified Customer Verified Customer

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The team was very efficient and took care of us remotely prior to us driving to Atlanta. Professional, knowledgeable, and courteous. prior to us driving to Atlanta. Professional, knowledgeable, and courteous. More

by joni_wolfe Verified Customer Verified Customer

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Paloma was a pleasure to work with. I would definitely recommend her to family and friends! I would definitely recommend her to family and friends! More

by jorie.swan Verified Customer Verified Customer

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