Paloma Garcia

Horrible service department! My car was in service for 2 full weeks, and I’m having the same problem I had for which I took the car in for service. I don’t believe anything was My car was in service for 2 full weeks, and I’m having the same problem I had for which I took the car in for service. I don’t believe anything was done to my car. Brandon Black claimed it was test driven several times. That is absolutely a lie as I’m still experiencing the same drag and bumping that I took the car in for. Furthermore, I had to keep calling to get an update on my car. I should have taken it to Capital Cadillac. They are much more efficient and professional than Jim Ellis Service. Now four days in after picking up my car, I’m having the exact same problem and even more issues. I am convinced that after Jim Ellis having my car for 2 full weeks, absolutely nothing was done to fully diagnose the issue. They changed the oil and that was it, and I believe that was only done to account for why my car was there two weeks ago. Jim Ellis Cadillac service is by far the worst service department I’ve ever experienced. Now I’ve got to find another servicer to resolve the issues with my car. More

Report | Print

Joe was incredibly helpful and friendly. He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or co He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or concerns about the vehicle. Awesome guy! 10/10 customer service. More

Report | Print

Paloma was Great. I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to fin I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to finish in less then 2 hours. I’ll be using her again in the future. Thanks, Jessica More

Report | Print

Unbelievably helpful staff & efficient! Paloma Garcia was friendly, knowledgeable and ensured everything about the car was ready when I arrived. Paloma Garcia was friendly, knowledgeable and ensured everything about the car was ready when I arrived. More

Report | Print

very good grade, especially Paloma and everyone is very kind. I will buy my next car, tie it too kind. I will buy my next car, tie it too More

by julioalbertogil-04 Verified Customer Verified Customer

Report | Print

The team was very efficient and took care of us remotely prior to us driving to Atlanta. Professional, knowledgeable, and courteous. prior to us driving to Atlanta. Professional, knowledgeable, and courteous. More

by joni_wolfe Verified Customer Verified Customer

Report | Print

Paloma was a pleasure to work with. I would definitely recommend her to family and friends! I would definitely recommend her to family and friends! More

by jorie.swan Verified Customer Verified Customer

Report | Print

It was a nice experience great job Lindsay. Great and Nice people to work with, Thank you Great and Nice people to work with, Thank you More

by VASILETURCIN Verified Customer Verified Customer

Report | Print

nice people good servise! i recommend this place the staff is very friendly i love this place! i recommend this place the staff is very friendly i love this place! More

by mrromero2010 Verified Customer Verified Customer

Report | Print

Great customer service. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. More

by kfreeman165 Verified Customer Verified Customer

Report | Print