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PRINCESS MERCEDES

Overview Reviews (15) Inventory (153)

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PRINCESS MERCEDES

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PRINCESS MERCEDES

Sales and Leasing Consultant

Sullivan Buick GMC

4000 SW College Rd
Ocala, FL 34474

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4.8

15 Reviews

Overview Reviews (15) Inventory (153)

4.8

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of PRINCESS MERCEDES

April 03, 2025

Dealership Rating

Employee Rating

The staff at Sullivan was great, the ladies in the office was very friendly and helpful, was very friendly and helpful, More

by jjackson32

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: JOE DELPRETE, RICH BOUKER, SEAN GRUBER, ZACH ELLIS, JOSEPH TROTT, CHARLIE HAWKINS, ANTHONY SINGH, BRANDON LARGE, Amanda Shafer , Melissa Diiorio Marie Pellegrino Eileen Spivey

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Apr 03, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our staff at Sullivan Buick GMC [Ocala, FL] made your experience enjoyable. We appreciate your kind words about our team and their helpfulness. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

March 27, 2025

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Employee Rating

Princess was very helpful when it came to working with me to find my vehicle and getting me in a car and working with the banks. Thank you princess. She also answered any other questions that I meant that I to find my vehicle and getting me in a car and working with the banks. Thank you princess. She also answered any other questions that I meant that I had regarding my OnStar and making sure that the tags and everything will transferred from my other vehicle to the new car correctly. Thank you princess for all your help in this process. More

by rorum72

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ZACH ELLIS, HALIE WILDER

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Mar 27, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Princess was so helpful in assisting you with your vehicle purchase and ensuring everything was set up correctly for you. At Sullivan Buick GMC [Ocala, FL], we strive to provide excellent service, and it's great to know Princess made your experience a positive one. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

March 07, 2025

Dealership Rating

Employee Rating

Very happy with Sullivan gmc and Sean as my sales rep, great service and will tell family and friends. great service and will tell family and friends. More

by nimmosandy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: JOE DELPRETE, RICH BOUKER, SEAN GRUBER, KENNY HUNTER, DEVIN HAWES, BRANDON LARGE, Amanda Shafer, Nicholas Boynton

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Mar 08, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Sean at Sullivan Buick GMC [Ocala, FL]. Your satisfaction means a lot to us, and we appreciate you sharing your experience with family and friends. We look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

February 03, 2025

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Employee Rating

The new car purchase process was not a hassle and finance did get me a better loan rate. did get me a better loan rate. More

by renfro359

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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Feb 05, 2025 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your car purchase process was smooth and that our finance team was able to secure you a better loan rate. At Sullivan Buick GMC [Ocala, FL], we strive to make every experience enjoyable. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

January 29, 2025

Dealership Rating

Employee Rating

She understood what i was looking for and accomplished it by finding the right car for me. She listens and took my consideration in my search and found me my vehicle. by finding the right car for me. She listens and took my consideration in my search and found me my vehicle. More

by TRIPLEJAQ

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: CHARLIE HAWKINS, ANTHONY SINGH

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Jan 29, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that our team was able to help you find the right vehicle. At Sullivan Buick GMC, I strive to listen to our customers' needs and ensure a positive experience. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

January 22, 2025

Dealership Rating

Employee Rating

Everyone at Sullivan made our buying experience wonderful Princess was a pleasure to deal with and Mr Hawkins the manager was very friendly and helpful, no one was pushy they were all friendly and helpful Princess was a pleasure to deal with and Mr Hawkins the manager was very friendly and helpful, no one was pushy they were all friendly and helpful More

by OTW21

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: CHARLIE HAWKINS, ANTHONY SINGH

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Jan 22, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a wonderful buying experience at Sullivan Buick GMC [Ocala, FL]. It's fantastic to know that Princess and Mr. Hawkins provided you with friendly and helpful service. We appreciate your feedback and hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

January 16, 2025

Dealership Rating

Employee Rating

Princess —great, not pushy, very helpful. You should give her a raise. Anthony great. I always feel we could do better on trade-in values but overall very happy. You should give her a raise. Anthony great. I always feel we could do better on trade-in values but overall very happy. More

by jethro.fife

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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Jan 17, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. I'm glad to hear that you found Princess and Anthony helpful during your visit at Sullivan Buick GMC. I appreciate your input on trade-in values and I am pleased to know you are overall happy with your experience. If you have any more feedback or questions, please feel free to contact me. I look forward to seeing you again. Sincerely, Zachary Ellis Sales Manager

January 14, 2025

Dealership Rating

Employee Rating

Very slow process. Scratches on brand new vehicle. Failed to mention the step tailgate will be damaged if used with a hitch installed. Scratches on brand new vehicle. Failed to mention the step tailgate will be damaged if used with a hitch installed. More

by DUSTINDANZEISEN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: ZACH ELLIS

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Jan 16, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Dustin, regarding the slow process, the scratches on your new vehicle, and the lack of communication about the step tailgate. Your experience is important to us, and we appreciate you bringing these issues to our attention. Please feel free to contact us directly at Sullivan Buick GMC so we can work towards a resolution. Thank you for helping us improve our service. Sincerely, Zachary Ellis Sales Manager

January 04, 2025

Dealership Rating

Employee Rating

The dealership was awesome. They did have some good negotiations for my vehicles, but they were fair in the end. Everyone was very pleasant. Use this dealership. Jared d’Avi They did have some good negotiations for my vehicles, but they were fair in the end. Everyone was very pleasant. Use this dealership. Jared d’Avi More

by guineagator (Jared d’Avi)

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ZACH ELLIS, JOSEPH TROTT, CHARLIE HAWKINS, ANTHONY SINGH, BRANDON LARGE, HALIE WILDER , GIOVANNI MENESES, CAMRYEN MINGEE, Beach was the best ever He made the sale

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Jan 05, 2025 -

Sullivan Buick GMC responded

Thank you, Jared! We appreciate your kind words about Sullivan Buick GMC [Ocala, FL]. We're glad to hear that you had a positive experience with our team and that you found our negotiations fair. Your recommendation means a lot to us! We look forward to assisting you again in the future. Safe travels! Sincerely, Zachary Ellis Sales Manager

December 30, 2024

Dealership Rating

Employee Rating

Still waiting on 2nd. Key to My new car. Been almost a month. Already and no key. ????? Not happy about that Key to My new car. Been almost a month. Already and no key. ????? Not happy about that More

by garyrmcginnis

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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Jan 02, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in receiving the second key for your new vehicle from Sullivan Buick GMC. Your satisfaction is important to me, and I would encourage you to reach out to our team directly so we can provide you with an update and expedite the process. Thank you for your feedback, and I look forward to resolving this for you. Sincerely, Zachary Ellis Sales Manager

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