PEDRO VALENCIA MENDOZA | Page 2

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re glad to hear you had a great experience with our team. It’s great to know that you found our service timely, our staff friendly, and our waiting area comfortable. We’re also happy you enjoyed the café and complimentary coffee while you waited. We truly appreciate your business and look forward to welcoming you back!

Maita Toyota of Sacramento responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience and that our team was able to provide kind and professional service. We truly appreciate your business and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you for your kind words and for recognizing our team! We’re happy to hear you had a good experience with our staff and received great service. We truly appreciate your support and look forward to serving you again. Thank you for choosing Maita Toyota Sacramento!

Maita Toyota of Sacramento responded

Thank you so much for your wonderful review! We’re thrilled to hear you were happy with your car service and that our team took the time to explain everything clearly. We’re also glad we could get your vehicle ready so quickly. Thank you for choosing Maita Toyota Sacramento—we truly appreciate your business!

Maita Toyota of Sacramento responded

Thank you so much for your wonderful review! We’re thrilled to hear that our Maita team provided the exceptional customer service you deserve and went above and beyond to meet your needs. Your kind words mean a great deal to our entire team. We truly appreciate your business and support. Have a fantastic weekend!

Maita Toyota of Sacramento responded

Thank you for the wonderful review! We’re so glad to hear your experience was excellent and that our team made the process quick, easy, and professional. We truly appreciate your recommendation and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that our staff and managers made you feel welcomed, respected, and well taken care of. Creating a friendly and helpful experience is what we strive for, and we truly appreciate your kind words. We look forward to welcoming you back when you’re ready for your next vehicle!

Maita Toyota of Sacramento responded

Thank you for the great review! We’re so glad to hear that our associates consistently provide polite, helpful, and friendly customer service. We truly appreciate your recommendation and your trust in Maita Toyota for both your vehicle purchase and service needs. We look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you for taking the time to share your experience. We sincerely apologize for the excessive wait times and the lack of communication during your visit. We understand how frustrating it is to make an appointment expecting a 1.5-hour oil change, only to wait 30 minutes just to check in, then be given a longer estimate and ultimately wait another three hours. We are especially disappointed to hear that the inspection was not completed, as that was the primary reason you brought your vehicle to us. If a requested service cannot be completed, you should be informed before leaving the dealership rather than discovering it afterward. Your concerns regarding appointment scheduling, wait times, and communication are important, and we will share this feedback with our service management team. We are sorry we did not provide the efficient, well-organized experience you expected and deserved.