Owen Suarez

I'm very satisfied with the work performed by the Service Department. They are friendly, professional and thorough. I am confident how everything was handled by any Tech or Service Advisor even through thi Department. They are friendly, professional and thorough. I am confident how everything was handled by any Tech or Service Advisor even through this last time I was there. There are great people there, especially Owen who is so thorough with his expertise, Carolina and also Josh Miller in the Sales Dept. Thank you. More

by judipan17 Verified Customer Verified Customer

Report | Print

Emily was very professional and knowledgably repair where not well done, had to take vehicle where not well done, had to take vehicle More

by omarmartinez2 Verified Customer Verified Customer

Report | Print

Great people to do business with, customer friendly and very knowledgeable about what your vehicle needs, will definitely keep doing business with them very knowledgeable about what your vehicle needs, will definitely keep doing business with them More

Report | Print

Carolina was very helpful when taking my dad’s Camaro for the oil change. She also took the time to give me a quote on new tires for his car the oil change. She also took the time to give me a quote on new tires for his car More

by ericzaragoza21 Verified Customer Verified Customer

Report | Print

The staff there is very nice. My service person was Owen and he was wonderful nice and helpful I will be coming back for my truck services. My service person was Owen and he was wonderful nice and helpful I will be coming back for my truck services. More

by NAISHAMENDEZ33 Verified Customer Verified Customer

Report | Print

Have been a customer long time. Servicing any vehicle I purchased from Advantage Chevrolet has always met expectations. Things are explained and you are treated very well. Owen a Servicing any vehicle I purchased from Advantage Chevrolet has always met expectations. Things are explained and you are treated very well. Owen and Carolina have been helpful, friendly, professional and are great to have handle any service issues.. More

Report | Print

Advantage Chevy in Hodgkins always give great service! The service advisore are very knowledgeable & courteous. The service advisore are very knowledgeable & courteous. More

by martyhefler Verified Customer Verified Customer

Report | Print

Good Didn’t have to pay I used my second free oil change That was the deal when I bought the car change That was the deal when I bought the car More

by JADAL981125 Verified Customer Verified Customer

Report | Print

I find that this dealership always works very hard to make sure if they is a problem they get it fix. They do an inspection of the whole car when they take it in for service. If they find something wrong make sure if they is a problem they get it fix. They do an inspection of the whole car when they take it in for service. If they find something wrong they come and talk with you about the problem. I believe they do a great job on servicing your vehicle. More

by james_albright Verified Customer Verified Customer

Report | Print

I've had better experiences. However, on Feb 10, 2025 I came in for a scheduled oil change. Upon arrival and initial inspection it was suggested I get new spark plugs and an alig However, on Feb 10, 2025 I came in for a scheduled oil change. Upon arrival and initial inspection it was suggested I get new spark plugs and an alignment. All this before my vehicle was taken in the back to be serviced. Once my car was taken to the back, after a short while I received a video inspection stating that I had a small oil leak and that I should bring it in for an oil leak diagnosis-soon! The video also stated that I would be needing new brake pads and rotors on all 4 wheels within the next month Patryk states. This was my quickest visit since I've been coming here for nearly 20 years. 30 minutes, I was in and out. I was charged more money for an alignment, which by the way, my car doesn't drive any different. So, I'm doubting it was actually done. $99.45 out of pocket. Looking at my payment invoice there was no mention of the small oiI leak or need for a diagnosis for my next visit. I only know this information based on the video inspection. Patryk, checked me out, took my payment, walked me to my car, which was not cleaned. Normally staff would run it through the wash, not on Feb 10, and it was not that cold outdoors. I was truly shocked that I had a full oil service, equipped with an alignment in less than 30minutes. I left Advantage Chevy, feeling like my services were incomplete. And then over the course of the following days and week(s). I watched my oil monitor go from 100% on day one to 98% on day two to 96% on day 3. I called in for a follow up appointment for the oil leak diagnosis as my monitor was steady dropping and there was a burning smell occasionally. The young lady in the service department booked me for an oil leak diagnosis and scheduled me for brake repair service as well. On March 11, I bring my car in for an oil leak diagnosis and brake pad and rotor repair. Immediately the service salesman mentions I should should get the brake flush along with new pads and rotors. The service reps attention was more on brake repair than the slow oil leak I had. He told me it would be some hours before they were finished, I was prepared to wait, no problem checked in at 7:20am out at 11:50am. I did not receive a video inspection as I normally do, Owen my service rep, said the technician saw leaking but could not find the source, my breaks are done and I'm good to go. So, I paid for an oil change 1 month ago, the next day the oil monitor starts dropping, I'm told not to focus on the monitor, yet there is clearly leaking, no one could find where it's coming from, I'm driving my car each day, while losing oil each day, and they didn't even think to top my oil off as I had just paid for an oil change. Yes, I'm ranting and am disappointed, I don't have money to waste. My car is not driving at it's full potential and to top it off my brand new brakes are squealing. They were not squealing before I took them in for new rotors and pads. A sign of the times you pay more $$$ for services and get less than quality workmanship. I've always been a believer of going to the dealership with your car as their mechanics and technicians are supposed to be trained experts on the brands make and model. All I seem to get lately is someone trying to up sale me on buying additional services and not focusing on the services I came for initially. By the way, March 11 was a beautiful sunny, but windy day, still no car wash. Owen had to find someone to provide me the complimentary service. More

by teramasseu Verified Customer Verified Customer

Report | Print