Othmaro Mejia | Page 5

We were excited to find the Subaru Soltera that we were looking for at this dealership (via an internet search). Unfortunately our excitement wained as soon as we started working with their sales team. The looking for at this dealership (via an internet search). Unfortunately our excitement wained as soon as we started working with their sales team. The first person we spoke to gave one word responses to our questions and since we were not local he basically blew us off! We tried reaching the internet agent for answers but was unsuccessful. We called the dealership back and tried to reach the sales manager so that she could get us a sales person who would be helpful in our purchase. We never heard back from her, but we did get a call from another sales person. We asked a few questions and he "thought" he had the information and we asked him to verify his responses. We gave him our email and asked him to send us a copy or the window sticker of the car we were interested in. When we opened the email he sent to us with the window sticker it was not for a Soltera but for a CrossTeck!!! Customer service is far below par at this dealership if you are not a local . They lost us as a customer and we made our purchase elsewhere where customer service was a priority! More

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The Dealership was very Nice. The Staff was very nice. They took the time to show me what I was looking for. They explained all the different options that I would have. The salesp The Staff was very nice. They took the time to show me what I was looking for. They explained all the different options that I would have. The salesperson did not rush me in any way. He answered all of the questions I had about the car I was looking at. More

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