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Osiris Barcelo
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Osiris Barcelo
Service Manager
Lexus of Pembroke Pines
16150 Pines Boulevard
Pembroke Pines, FL 33027
33 Reviews
33 Reviews
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33 Reviews of Osiris Barcelo
November 18, 2024
By far the worst dealership experience I’ve encountered. I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from Coconut Creek back to the dealership for their errors. They forgot to put the oil cap back on the engine. Which spewed engine oil all over engine bay compartments area, I’m surprised the engine did not seize. The service manager, Osiris Barcelo, tried to gaslight me as if I had no idea what I was talking about when explaining the issue. It took them 5 hours for a tow person to finally call me that they were on their way, but I took the initiative to call Lexus roadside myself to get the car towed because Osiris B. never called, even after 2 hours after our initial phone call. I was charged for the tow, never reimbursed, none of my calls returned nor offered a loaner. I had to go to the dealership myself to request for a loaner and updates on my own car. Their communication is poor and held my car for 2 days to fix the issue. Which no one apologized to me, all I got was a “This happens”. This should not be happening to a brand new 2025 car I purchased less than 6 months ago. Now I’m afraid more issues might arise in the near future with my car. More
by Chynna
Verified Customer
September 28, 2024
Absolutely terrible service. The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t ca The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t care. More
by Itsaperson
May 17, 2023
The senior sales officer was very knowledge LE and helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH More
by PMEDINC
Other Employees Tagged: Donna Osborne, Scott Mankin, Gustavo Palacio, Adam Hoglievina, Rohan Alexander , Warren Haynes
February 05, 2023
Excellent service as always! Thank you, Osiris for taking care of us and for the fast service you provided. We appreciate you for accommodating us with our last-minute request. Thank you, Osiris for taking care of us and for the fast service you provided. We appreciate you for accommodating us with our last-minute request. More
by PDRUBINOV
Other Employees Tagged: Sammy Libraty
December 15, 2022
My most recent experience was the worst I ever had, and I have been a loyal customer for years, having both my prior and current certified pre-owned Lexus' serviced at Lexus of Pembroke Pines. Whatever s have been a loyal customer for years, having both my prior and current certified pre-owned Lexus' serviced at Lexus of Pembroke Pines. Whatever service repairmen working on my car were the worst. I had to return my car four times, explaining, and showing the issues to my service advisor, Jeffrey Hernandez, and then finally asking to speak to and complain to manager, Osieres. Presently, and for the past few years, Jeffrey Hernandez has been my service advisor. Previously, for several years it was Gustavo Palacio. Both have been excellent in listening to me and then providing service and then advising me on recommended service. Recently, I needed to have my evaporator replaced. From there, it was incident after incident of poor repair service. Unfortunately for me, on a day when I returned my car to explain and demonstrate the poor repair service, Jeffrey was not there. I had the misfortune of having Felipe Perdomo assigned to me as my fill-in service advisor. He was unprofessional, rude, and not helpful at all. When I tried to explain that there was some damage to my dashboard, that my windshield wipers were not properly calibrated as a result of the recent service, he gave me pushback and even suggested that they would look at the video. When I requested a loaner, his attitude was summarized by telling me that there were no loaner cars available; even after I informed him of my pre-conversation with Jeffrey, that I will be provided a loaner. I remained calm and polite despite Felipe’s ineffective and disinterested demeanor. Felipe sent me to the loaner/checkout area without any paperwork. Under the circumstances, I had forgotten that I would normally take the loaner paperwork over to the checkout area. And only after I sat there for more than 30 minutes, the desk attendants asked me who was my service advisor, and where was my paperwork for the loaner. I replied that I had not been given any paperwork. That is because, Felipe still had it at his desk. But for a gentleman by the name of Diego standing at the desk, then asking me who was my service advisor that day, and then going over to Felipe’s desk, retrieving the paperwork. Diego ordered me a loaner. I would have been sitting there for a much longer time had he not intervened. I thanked Diego for his assistance. I also saw Gustavo a short time after and informed him briefly of my experience. He was apologetic. Felipe, on the other hand, unequivocally provided me with the worst service I have ever experienced and showed a complete disregard for me as a customer. I never again want him as my service advisor. Moreover, when I came to pick up my car, and met with Jeffrey. I noticed other issues, then needed to drive home another loaner. I asked to speak to a manager, and that’s when Osiris stepped up to the plate. She was very helpful to say the least, providing me with a warranty expiration exception. Unfortunately, when I came back to pick up my car, and I did not recognize it until I got home; my sound system was disconnected. I returned my car and I pointed it out immediately to Jeffrey. I was forced to drive home another loaner. Unfortunately, when I came back to pick up my car, something else was wrong; my rear speakers were connected, but not my front speakers. I pointed it out immediately to Jeffrey. I asked him, is the same person working on my car, or was a different service repairman assigned to it. Nevertheless, I was forced to drive home another loaner. When I returned to pick up my car, the faceplate covering the rear A/C blowers (covering the wiring for the radio-wiring exposed) was sitting on my rear seat, with screws on the floor. Jeffrey took the car immediately back to the service area to get this reconnected. Lastly, as I write this, I want to reiterate that my experience with Gustavo, Jeffrey, Osiris, and even Diego was what I expect as a reasonably prudent customer. However, I have lost confidence in the service repairmen. I noticed another issue after I retrieved my car the last time, as my front radio speakers seem to have a poor connection, but I am timid about bringing my car back. If anyone cares to research my experience and care to challenge what I am saying in this writing is all factual and true, I welcome your challenge. I truly trust and hope that my review reaches the right people. Respectfully, James Spann More
by SPANNWAY
Other Employees Tagged: Gustavo Palacio , Jeffrey Hernandez, Felipe Perdomo
