Osiris Barcelo

Great team! I brought one of my vehicles in for service, my experience was great. Everyone was kind, professional and my vehicle was done in a timely manner. Osi I brought one of my vehicles in for service, my experience was great. Everyone was kind, professional and my vehicle was done in a timely manner. Osiris ( Service Director ) was professional and amazing. Tony ( my Service Advisor) made it simple and welcoming. The Technician ( Eddy Cozar ) also showed they care about the customer and here for them, very knowledgeable . Felt like family. Definitely will recommend other to bring their vehicles to Lexus of Pines. More

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5 Stars – Excellent Service! I recently had my car serviced at Lexus of Pembroke Pines, and I couldn’t be happier with the experience. From the moment I walked in, the staff w I recently had my car serviced at Lexus of Pembroke Pines, and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly, professional, and honest. They clearly explained what needed to be done, gave me a fair estimate, and completed the work on time. The quality of the service was top-notch—my car runs smoother than ever. They even went the extra mile by doing a complimentary inspection and cleaning. It’s rare to find a place that combines great customer service with skilled technicians, but this place does exactly that. Highly recommend Lexus of Pembroke Pines to anyone looking for reliable and trustworthy car service. I’ll definitely be returning for future maintenance! More

by SHALL21 Verified Customer Verified Customer

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I believe the sales person should turn over the car to the buyer and go over the car over with the Buyer and explain the car the features. the buyer and go over the car over with the Buyer and explain the car the features. More

by Guillermo Suarez Verified Customer Verified Customer

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The service department is excellent! The staff is professional, honest, and always keeps me updated. My car is ready on time and serviced right every visit. The staff is professional, honest, and always keeps me updated. My car is ready on time and serviced right every visit. More

by MIADELFOSSE Verified Customer Verified Customer

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El servicio fue excelente y nuestro consultor Jeremy tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias. tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias. More

by JIMMYTR Verified Customer Verified Customer

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This is the worst dealership I have ever I encountered. The young man who sole me the car was excellent. The rest straight xx The young man who sole me the car was excellent. The rest straight xx More

by KWASI954 Verified Customer Verified Customer

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The dealership looks beautiful it looks brand new and everyone just seems so polite it is a pleasure to go there. everyone just seems so polite it is a pleasure to go there. More

by JFRASER007 Verified Customer Verified Customer

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By far the worst dealership experience I’ve encountered. I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from Coconut Creek back to the dealership for their errors. They forgot to put the oil cap back on the engine. Which spewed engine oil all over engine bay compartments area, I’m surprised the engine did not seize. The service manager, Osiris Barcelo, tried to gaslight me as if I had no idea what I was talking about when explaining the issue. It took them 5 hours for a tow person to finally call me that they were on their way, but I took the initiative to call Lexus roadside myself to get the car towed because Osiris B. never called, even after 2 hours after our initial phone call. I was charged for the tow, never reimbursed, none of my calls returned nor offered a loaner. I had to go to the dealership myself to request for a loaner and updates on my own car. Their communication is poor and held my car for 2 days to fix the issue. Which no one apologized to me, all I got was a “This happens”. This should not be happening to a brand new 2025 car I purchased less than 6 months ago. Now I’m afraid more issues might arise in the near future with my car. More

by Chynna Verified Customer Verified Customer

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Absolutely terrible service. The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t ca The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t care. More

by Itsaperson Verified Customer Verified Customer

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Good good good good good goooood good good good good good good good good good good good good good More

by THOMASINA HARVIN Verified Customer Verified Customer

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