Osiris Barcelo

The dealership looks beautiful it looks brand new and everyone just seems so polite it is a pleasure to go there. everyone just seems so polite it is a pleasure to go there. More

by JFRASER007 Verified Customer Verified Customer

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By far the worst dealership experience I’ve encountered. I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from Coconut Creek back to the dealership for their errors. They forgot to put the oil cap back on the engine. Which spewed engine oil all over engine bay compartments area, I’m surprised the engine did not seize. The service manager, Osiris Barcelo, tried to gaslight me as if I had no idea what I was talking about when explaining the issue. It took them 5 hours for a tow person to finally call me that they were on their way, but I took the initiative to call Lexus roadside myself to get the car towed because Osiris B. never called, even after 2 hours after our initial phone call. I was charged for the tow, never reimbursed, none of my calls returned nor offered a loaner. I had to go to the dealership myself to request for a loaner and updates on my own car. Their communication is poor and held my car for 2 days to fix the issue. Which no one apologized to me, all I got was a “This happens”. This should not be happening to a brand new 2025 car I purchased less than 6 months ago. Now I’m afraid more issues might arise in the near future with my car. More

by Chynna Verified Customer Verified Customer

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Absolutely terrible service. The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t ca The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t care. More

by Itsaperson Verified Customer Verified Customer

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Good good good good good goooood good good good good good good good good good good good good good More

by THOMASINA HARVIN Verified Customer Verified Customer

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I was surprise that the service was not covered by the maintenance that I'm paying every month. maintenance that I'm paying every month. More

by Linda Hernandez Verified Customer Verified Customer

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Unprofessional, lacks practices for appropriate client follow-up, not client-centric, lack of ownership with leadership/management. follow-up, not client-centric, lack of ownership with leadership/management. More

by CORTISHAHARRIS Verified Customer Verified Customer

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Great service and the staff are great! They take the time to explain the process. They take the time to explain the process. More

by NIEVESALEGRE09 Verified Customer Verified Customer

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Great sevice super friendly 👏 always amazing ! My car alwasy looks great ty ty ty ty ty My car alwasy looks great ty ty ty ty ty More

by rafys005@gmail.com Verified Customer Verified Customer

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The senior sales officer was very knowledge LE and helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH More

by PMEDINC Verified Customer Verified Customer

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Excellent service as always! Thank you, Osiris for taking care of us and for the fast service you provided. We appreciate you for accommodating us with our last-minute request. Thank you, Osiris for taking care of us and for the fast service you provided. We appreciate you for accommodating us with our last-minute request. More

by PDRUBINOV Verified Customer Verified Customer

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