Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 82

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
819 Reviews
4.7

819 Reviews

Write a Review

819 Reviews of Oscar Vizcarra

May 20, 2021

Dealership Rating
Employee Rating

Great service and fast. Good customer service and friendly . The staff there they all know what they doing, it seem such a level of profesionalism More

by ANDRES058611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 20, 2021

Toyota of Coconut Creek responded

Thank you for the great review! It makes us proud to see that we are delivering such exceptional service for our valued customers. We hope to see you next time. Safe travels! -Al Hendrickson Toyota

May 07, 2021

Dealership Rating
Employee Rating

NO SE SOLUCIONO EL PROBLEMA DE VIBRACION DE MI VEHICULO CAMRY 2020 DESPUES DE ESPERAR 4 A 5 HORAS PARA UN BALANCEO NO EXITOSO A PESAR QUE LES COMUNIQUE QUE OTRAEMPRESA ESPECIALIZADA EN BALANCEO DE CAUCHOS More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 24, 2021

Toyota of Coconut Creek responded

Jesus - Lamento mucho ver su frustración y nos decepciona haber dejado un impresión de menos que 5 estrellas. Lo que usted ha descrito aquí acerca del problema con su balanceo simplemente no suena como la alta calidad de servicio que anticipamos para nuestros clientes y me gustaría la oportunidad de hablar con usted directamente. Voy a buscar su número en nuestro sistema para contactarle, pero por favor no hesite de llamarme a su tiempo conveniente. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 24, 2021

Jesus responded

HOLA SRA. JESSICA, POR AHI RECIBI MENSAJES DE UN VENDEDOR DE NOMBRE FABIO Y DE UN SR.JORGE CON UNA PROPOSICION PARA CAMBIAR MI VEHICULO POR UN COROLLA LE Y ME PREGUNTO INFORMACION SOBRE MI SCORE, PERO ME SUPONGO QUE USTEDES TIENEN TODA MI INFORMACION YA QUE USTEDES FUERON LOS QUE ME VENDIERON EL CAMRY 2020. BUENO ESPERO QUE ESTE SR.JORGE ME DEVUELVA LA LLAMADA AUNQUE FABIO HABLA TAMBIEN ESPAÑOL O EL SR.OLIVEIRA, PORQUE JORGE ME DIJO HACE MAS DE UNA HORA QUE ME LLAMABA EN 10 MINUTOS Y AUN ESPERO SU LLAMADA Y VER QUE SE RESUELVE FINALMENTE PARA ACERCARME MAÑANA EN LA MAÑANA Y PODER DARLE UNA SOLUCION A MI PROBLEMA. CUALQUIER ASUNTO ESTA MI CELULAR 954-6704696 ATENTAMENTE JESUS MEDINA

May 25, 2021

Jesus responded

Buen dia Sra.jessica Fernandez, quisiera saber definitivamente si van a considerar resolver el cambio de mi vehiculo Toyota Camry 2020 por un Corolla LE tal como se converso con los Señores Fabian Y Jorge del Departamento de ventas y en que condiciones se realizaría la negociacion que ya me fue planteada por el Sr. Fabian. Atentamente. Jesus Medina

May 06, 2021

Dealership Rating
Employee Rating

Las dos experiencias que he tenía hasta la fecha fueron en el cambio de aceite. No sé si por los servicios que los empleados ofrecen tienen comisión. Pero esta muy mal enfocado el servicio. Además que el c More

by MCESPEDESZ69
Customer Service
Recommend Dealer
No
May 24, 2021

Toyota of Coconut Creek responded

Esta reseña es muy decepcionante para leer. Nuestro objetivo es ofrecer una experiencia transparente y eficiente y es muy preocupante saber que mi equipo dejó la impresión equivocada. Le aseguro que nunca es nuestra intención incomodar a nuestros clientes, y apreciaría la oportunidad de hablar con usted para ver si puedo hacer las cosas bien. Si está dispuesto, por favor no dude en llamarme para discutir. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 05, 2021

Dealership Rating
Employee Rating

100% satisfied with the service provided by Al Hendrickson. I appreciate the professionlism and kindness you have shown very time I schedule a service. Thank you for that More

by TILLEROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2021

Toyota of Coconut Creek responded

There is nothing better than hearing from a happy customer! Thank you for choosing Al Hendrickson Toyota and taking the time to review us. We wish you many happy travels ahead!

May 01, 2021

Dealership Rating
Employee Rating

Flexible, friendly, great attitude, and with helpful advices. I like to visit the service because of its people attitude and atmosphere. Thank you for that. More

by esirotin818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 03, 2021

Toyota of Coconut Creek responded

It makes us happy to hear that you enjoy your visits with our service team. Thank you so much for supporting Al Hendrickson Toyota with a fantastic review! We look forward to assisting you next time.

April 11, 2021

Dealership Rating
Employee Rating

Excelente atención , no esperamos mucho tiempo, el trato del vendedor fue excelente no me puedo quejar porque todo estuvo muy bien el día de mi visita More

by EVELYN.CONTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Toyota of Coconut Creek responded

Evelyn - Muchas gracias por la reseña! Nos da mucho gusto oír que tuvo una experiencia exitosa trabajando con nuestro equipo. Felicidades por su vehículo nuevo y esperamos volver a verle en Al Hendrickson Toyota!

April 08, 2021

Dealership Rating
Employee Rating

Very smooth and professional. The guy who helped me was quick and precise. Will definitely be back for more service. Thank you for your help More

by TGORDON8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 08, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

April 07, 2021

Dealership Rating
Employee Rating

This place is garbage . Unprofessional agresive staff who failed to do a job I payed for . I had a nail in my tire and I took my car to get it fixed , they took it in for two hours and never took out the nai More

by An angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis

Apr 30, 2021

Toyota of Coconut Creek responded

As you can imagine, this feedback is concerning as we want guests to be confident in our services. I sincerely apologize for leaving the wrong impression. I think it might be best if we spoke directly, however, without your full name I won't be able to get in touch. Please consider reaching out. Thanks, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 07, 2021

Dealership Rating
Employee Rating

I have to wait two hours and call three times for a shuttle to pick me up to get my car. Drivers were very nice though More

by LWLAFOREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 30, 2021

Toyota of Coconut Creek responded

I am so sorry to hear that the shuttle took longer than anticipated. We strive to offer a seamless experience and would never want to inconvenience a customer. I'll be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

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