I brought my CLA 250 in for service of a check engine for
the second time and I am very pleased with the outcome. My Service Advisor Oscar Medina kept me updated on the status of my vehicle through out the w
the second time and I am very pleased with the outcome. My Service Advisor Oscar Medina kept me updated on the status of my vehicle through out the whole process. He provided Excellent customer service and I highly recommend you request Oscar Medina as your Service Advisor when you have service done at Walter's Mercedes Benz of Riverside.
More
by tlrogers25590
Service Price Transparency
Apr 28, 2025 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving Oscar this extraordinary review and recommendation! We are thrilled to hear that Oscar took excellent care of you and your automotive needs. We are pleased to know that he kept you updated throughout the whole process and provided you with excellent service. We hope to serve you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Excellent Customer Service, easy, curiously and on time
communication. complete work Promis time and keep it.
communication. complete work Promis time and keep it.
More
by srizkcpa
Service Price Transparency
Apr 28, 2025 -
Walter's Mercedes-Benz of Riverside responded
We appreciate you for leaving us this remarkable review! We are delighted to know that our team was courteous, on time with their communication and kept the promised time your vehicle would be done at. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Oscar did a amazing job on a difficult job and fix my
mom's car thank you
mom's car thank you
More
by thegasking
Service Price Transparency
Apr 23, 2025 -
Walter's Mercedes-Benz of Riverside responded
We appreciate you for leaving Oscar this marvelous review! We are delighted to know that he did an amazing job on a difficult job and fixed your mom's car. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Apr 22, 2025 -
thegasking responded
Oscar did a amazing job on a difficult job and fix my mom's car thank you
I was very pleased with the service advisor Oscar Medina,
and the service on the car. Oscar was very professional, and I enjoyed speaking with him as I too am from the automotive background for over 40 years
and the service on the car. Oscar was very professional, and I enjoyed speaking with him as I too am from the automotive background for over 40 years. He explained everything quite well, and there was no pressure to up sale, he told me what the technician saw and the suggestions the technician made of items I should keep an eye on, that is good customer service.
More
by ginstoo
Service Price Transparency
Apr 17, 2025 -
Walter's Mercedes-Benz of Riverside responded
We appreciate you for leaving Oscar this stellar review! We are delighted to know that he was very professional, you enjoyed speaking with him, he explained everything quite well and was no pressure. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I was very pleased with my service advisor Oscar Medina.
He worked with me on a very difficult situation. I originally brought in my 2024 CLA 250 for a check engine light that was requiring extensive testi
He worked with me on a very difficult situation. I originally brought in my 2024 CLA 250 for a check engine light that was requiring extensive testing to determine the cause. In the meantime my other Mercedes a GLK350 also had a check engine light. The problem with it was more severe . So I asked Oscar if I could bring in the GLK350 and swap it with my CLA250 since it required feedback from Mercedes support. He was very gracious and set it all up. I brought in the GLK350 and they had it repaired the following day. I returned and dropped off the CLA250 so they could continue working on it. I drove home in the GLK350 totally repaired. Needless to say my wife was ecstatic! I applaud the outstanding service I received from Oscar Medina. Walter’s Mercedes should be proud to have employee like him!
More
by tlrogers25590
Service Price Transparency
Apr 17, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for leaving Oscar this incredible review! We are glad to hear that Oscar took top tier care of you and your automotive needs. We are happy to know that he was very gracious, set everything up, had your Mercedes-Benz GLK350 repaired the following day. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Oscar was great he was very friendly and personalable, he
explained the services that was going to be performed.
explained the services that was going to be performed.
More
by JennT
Service Price Transparency
Apr 02, 2025 -
Walter's Mercedes-Benz of Riverside responded
Jenn,
We are grateful for you leaving Oscar this flawless review! We are pleased to know that he was great, very friendly, personable and explained the services that were going to be performed. We hope to serve you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
This dealership made us feel welcome on arrival.
Starting with Rob and Christian who helped us find the first Mercedes Benz i ever bought. We purchased the car and Luis helped us with financing. O
Starting with Rob and Christian who helped us find the first Mercedes Benz i ever bought. We purchased the car and Luis helped us with financing. Over all great experience.
More
by djrivera75
Mar 21, 2025 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving Rob, Christian and Luis this extraordinary review! We are pleased to know that they made you feel welcomed as soon as you arrived, were helpful and made your experience great. We hope to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Mar 21, 2025 -
djrivera75 responded
Thank you. Enjoying our new car.
Very friendly and very helpful and excellent service i
was very impressed i will definitely take my car for service again thanks
was very impressed i will definitely take my car for service again thanks
More
by dimitrikhoury
Service Price Transparency
Mar 20, 2025 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving us this exceptional review! We are pleased to know that our team was very friendly, helpful and provided you with excellent service. We look forward to serving you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I was a good Service and customer service with Oscar
Medina I am a really satisfied with his service I will thank him for his time to explain everything to us
Medina I am a really satisfied with his service I will thank him for his time to explain everything to us
More
by Antonio macedo
Service Price Transparency
Feb 03, 2025 -
Walter's Mercedes-Benz of Riverside responded
Antonio,
Providing stellar service is so important to us here at Mercedes-Benz of Riverside and we are glad that Oscar's efforts met your satisfaction! We are thrilled to know that he took his time to explain everything to you. If you ever have any questions or concerns please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Thank you Oscar for the incredible service the other day!
You explained my warranty very well and kept me posted! Wonderful service as always Walters MB Riverside!
You explained my warranty very well and kept me posted! Wonderful service as always Walters MB Riverside!
More
by rinatravellover
Service Price Transparency
Dec 16, 2024 -
Walter's Mercedes-Benz of Riverside responded
Rina,
We appreciate you for leaving Oscar this spectacular review! We are delighted to know that he explained your warranty very well and kept you posted on your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager