Orlando Cruz
Orlando Cruz at Southern Mazda Newport News
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Orlando Cruz

Sales & Leasing Manager

Southern Mazda Newport News

12602 Jefferson Ave
Newport News, VA 23602

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4.7
69 Reviews

Dealership Experience

8 yrs, 4 mos

Specialties & Trainings

Mazda Sales Certified

4.7

69 Reviews

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69 Reviews of Orlando Cruz

December 19, 2024

Dealership Rating
Employee Rating

Was pleased with the courteous staff and plan to continue to bring in my car there for servicing. More

by PETERPOHORENCE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Toney Richards, Cierra Roye , Aiden

December 15, 2024

Dealership Rating
Employee Rating

Cleon is the only reason we LOVE this dealership so much! Please make sure he gets all the recognition he deserves for his over the top customer service! He always makes us feel like family and goes above an More

by angie.parkr
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Green, Stephen Fletcher

October 09, 2024

Dealership Rating
Employee Rating

It's easy to schedule your service with them. Service department employees are very nice and friendly. I don't have experience with car buying from them. Bought my car with the previous owner, wi More

by Mslula
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toney Richards

October 04, 2024

Dealership Rating
Employee Rating

Very good but cut down on time some (respect customer time more ) I had just gotten off work so I was very tired but other then that the service was really great More

by Fran7435
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 17, 2024

Dealership Rating
Employee Rating

Very helpful and kind! They helped me get into a much better car and it was a delight to work with them! More

by alexander.forsgren
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

August 24, 2024

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Southern Mazda provides excellent service and has a professional staff. Their prices are very competitive and no high pressure sales. More

by danmcc8505
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Fletcher

August 22, 2024

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Employee Rating

Decent experience. Service after the sale is lacking...poor communication and follow up on customer requests after the sale. I'm still waiting on my license plates ~ 3 More

by Ia2iraq
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anton Smith, Anthony Ray

August 17, 2024

Dealership Rating
Employee Rating

Overall the service was great and employees professional and courteous. It took a bit longer than expected but not bad. They did have to correct one minor issue before I left and did so without hesitation More

by jes4967
Service Price Transparency
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Recommend Dealer
Yes

July 28, 2024

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Employee Rating

Dealer and salesman were easy to deal with, when I expressed that I was willing to walk away if they played games. They got the sale, by taking me seriously. More

by aomjtm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2024

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 04, 2024

Dealership Rating
Employee Rating

Ayden was great. He got my car in earlier than scheduled so I could get on the road for work. More

by Shambachgreen
Service Price Transparency
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Recommend Dealer
Yes
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