Orlando Baez

Hello Ms. Aufferberg, I'm reaching out to you to express dissatisfaction and concern regarding an experience I had at your dealership on Westside Kia on Aug Aufferberg, I'm reaching out to you to express dissatisfaction and concern regarding an experience I had at your dealership on Westside Kia on August 08, 2025 specifically involving Sales Manager Willie Suliveras. My mother, daughter and I walked into the dealership to purchase a new vehicle. Mr. Ali the sales representative was very professional with my family. During my visit, I was subjected to behavior that I can only describe as unprofessional, inappropriate, and deeply humiliating. I'm extremely disappointed with your Sales Manager Willie Suliveras at Westside Kia on August 08, 2025. I was disrespected, humiliated in front of customers along with my mother and daughter. His actions by cursing and being so aggressive and offensive towards us. Ali promised us a certain rate and we agreed on after Willie Suliveras reviewed our credit and accepted our offer he advised Mr. Ali of our options with KIA credit and Capital One. Once we went into finance to execute the loan agreement with Fernando Gomez the rate and the price we agreed for the vehicle wasn't the same. When we complaint about the inaccuracies Willie Suliveras threw the paperwork to my mothers face and advised us to leave his xxxxING dealer and go elsewhere if we didn't agree with on the rate and price. This type of conduct is not only unacceptable, but it also reflects poorly on your dealership’s commitment to customer service and respect. I expected to be treated with professionalism and courtesy—not to be embarrassed and disrespected My daughter was so distraught and my mother's blood pressure spiked I had to take her to the hospital. It hurt to see my daughter crying and afraid watching Willie Suliveras curse the salesman Ali for providing the wrong information. I could have called the police to file an assault case by him throwing the documents to my mother face. My concern was my mother at the moment and we left. I've went over the reviews for Kia Westside and I'm not the only victim complaining about his attitude and his humiliation towards other customers. Feel free to review the cameras footage. Willie Suliveras is not the appropriate person to represent your dealership. More

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Everyone was nice! The only thing I didn’t like was that I scheduled an appointment for my oil change at 10am and was told that my car wouldn’t be worked on until mid-a The only thing I didn’t like was that I scheduled an appointment for my oil change at 10am and was told that my car wouldn’t be worked on until mid-afternoon. They did get me a ride from the dealership and back when my car was done around 2pm the same day. More

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Super quick service, and everyone was super helpful getting my vehicle serviced in a timely manner. I will be back for my next service. getting my vehicle serviced in a timely manner. I will be back for my next service. More

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Had a wonderful and stress free experience with the westside kia team especially Javier was a amazing salesman. westside kia team especially Javier was a amazing salesman. More

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I got to speak with Manny at Westside Kia, he was extremely informative and helpful. I was in a rush and he was still kind and patient with me. extremely informative and helpful. I was in a rush and he was still kind and patient with me. More

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I love Westside Kia. Very helpful and extremely knowledgeable about their products. I recommend them to everyone Very helpful and extremely knowledgeable about their products. I recommend them to everyone More

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I am very pleased with my new Telluride! Alex was an awesome salesman and took great care of us! He kept me informed about the estimated arrival of my new vehicle and even sent me a picture Alex was an awesome salesman and took great care of us! He kept me informed about the estimated arrival of my new vehicle and even sent me a picture of it when it arrived. It got here earlier than expected, which was a very exciting surprise! More

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Great experience and I would highly recommend it. The process was simple and the wait time with financing was pretty smooth. The process was simple and the wait time with financing was pretty smooth. More

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excellent care and services. The staff provides much-needed confidence and guidance when purchasing a new vehicle. The staff provides much-needed confidence and guidance when purchasing a new vehicle. More

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They made sure I would leave happy and my brand new ride! Everyone was great Everyone was great More

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