Omead Anwar

Everything was handled with my warranty and James kept me updated throughout the process. Niello Audi is always professional updated throughout the process. Niello Audi is always professional More

by GGAJRM Verified Customer Verified Customer

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We only needed a decal (etron) for the charging door to be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 mi be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 minutes we asked if the paperwork was ready, no just 5 more minutes. Dain went and helped another customer for 20 minutes. After waiting over an hour, Dain put the paperwork through (taking less than 2 minutes) and we were allowed to sign and leave. Seemed like low situational awareness and that we could have been pushed through much more quickly all things considered. More

by MOLLY.MESSNER Verified Customer Verified Customer

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I had a concern about the oil level in my A4 and whether the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was corr the oil sensor was working. I did not have an appointment, but they took it into the shop and used a oil dipstick to determine the oil level was correct. Thanks for the friendly service provided. I will always use Niello Audi to service my car. More

by SUSAN.LEESCH Verified Customer Verified Customer

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Over all such a great experience as always. Going from my first vehicle to my second absolutely flawless. Going from my first vehicle to my second absolutely flawless. More

by LPU1 Verified Customer Verified Customer

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This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith Verified Customer Verified Customer

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Always on time and very nice, car was fixed first time. Helpful with the loaner car as well. Helpful with the loaner car as well. More

by JEFFALLYSON Verified Customer Verified Customer

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My Audi was ready when they said it would be. They even shined my tires. I always like going to the service center for excellent service. They even shined my tires. I always like going to the service center for excellent service. More

by wsheisler Verified Customer Verified Customer

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Took vehicle in for repairs. Coolant hose wasn't tightened correctly on upon installation. Had to limp car back to dealer one day later after loosing all antifreeze while driving Coolant hose wasn't tightened correctly on upon installation. Had to limp car back to dealer one day later after loosing all antifreeze while driving. Service had the vehicle over the weekend so I had to rent a car at an additional $200 out of my pocket. Been going to them for years, they have missed little things in the past but this one was a money and time suck for me. More

by heatherk Verified Customer Verified Customer

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We have been going there for years. Communication and overall service is great. Very satisfied! Communication and overall service is great. Very satisfied! More

by CHELSEA.TRACY1 Verified Customer Verified Customer

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Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54 Verified Customer Verified Customer

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