Omari Samuel

While we started off on a bad note, my service advisor did end up doing their best to assist me with my issue. I understand that it wasn’t easy on both ends, I was stressed about a car I just got having t did end up doing their best to assist me with my issue. I understand that it wasn’t easy on both ends, I was stressed about a car I just got having transmission issues, and sort of arguing with my service advisor, which didn’t help his job in any way. But his continued efforts to help me with my situation worked in my favor because the dealer was able to get my entire service covered. I’m glad they relieved me of this, and I would definitely recommend talking to this dealership about your issue so that they can further assist you to the best extent possible. More

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At 72 years, I have owned more cars than I can count. The most defining moment was the purchase of 2024 Hyundai Tucson Limited. 5 stars does not provide the proper acknowledgement of the dealership. T The most defining moment was the purchase of 2024 Hyundai Tucson Limited. 5 stars does not provide the proper acknowledgement of the dealership. This dealership is far and beyond any dealership I've done business with including Lexus (where I owned 4). Rick Case rocks. They exceeded every expectation I required. They are responsive, attentive, go out of their way to answer questions as well as making you feel part of the team. No pressure, and they listen to you. I was treated as a VIP which was endearing. This dealership is like a well oiled machine. Everything done is quality plus including smiling employees that are there to make your experience the best. And it is THE BEST I have enjoyed with dealership I purchased from. I would recommend this dealership to everyone. I had the pleasure of working with Carlos Cercone. I was treated with respect, he had a friendly personality, he took his time explaining things I didn't understand as the technology today can be overwhelming. He was so responsive and always happy to answer the zillion questions I had. He, alone, could be Rick Case Ambassador. He's that good and the best quality is he is sincere. I also had the pleasure of dealing with his manager, Feras Abualown. He took personal interest in ensuring my needs were met. He sat down with me as I posed a question or perhaps, an objection and he resolved it immediately. This is the place you want to do business with. They have made me a customer FOREVER. I believe in sharing when I received excellent customer service and I will be referring my friends and contacts to this dealership, They earned their standing of #1 in my book, More

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Exceptional experience. We worked with Omari Samuel who was professional, understanding and patient with our questions. He guided us through the buying process and educated We worked with Omari Samuel who was professional, understanding and patient with our questions. He guided us through the buying process and educated us on the vehicle settings, etc. Thank you Omari! More

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Salesman quoted us numbers but which we agreed to but during signing for the very last document which was the lease they had inflated numbers. Don’t buy from them or watch your back or they will rip you during signing for the very last document which was the lease they had inflated numbers. Don’t buy from them or watch your back or they will rip you off like they did us. Very sad and deceptive practice on their part. Worst part is we were repeat customers on top of it. More

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The best they was very nice and they finish my car in time thank you so much time thank you so much More

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This the second sonata we purchased at Rick case in plantation and the staff is very help full and polite our sales rep Yeison Gomez was very attentive and addressed our concerns we are very happy with plantation and the staff is very help full and polite our sales rep Yeison Gomez was very attentive and addressed our concerns we are very happy with our sonata n line thank you guys we will be coming back to buy a Genesis next More

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The GM, Mr Faress, was very professional, courteous & helpful . He opened his office for us & guided us get the right cars for our business! The salesmen( omari & abdekhader) were very nice and knowledg helpful . He opened his office for us & guided us get the right cars for our business! The salesmen( omari & abdekhader) were very nice and knowledgeable of what they doing. The financial manager, Mr omar was very friendly & sophisticated in what he is doing! His smile never left his face at all time we were at his office! All staff were very nice and respectful. More

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Great service thanks made a great deal left very satisfied Salesman very accommodating. Worked hard to get my deal satisfied Salesman very accommodating. Worked hard to get my deal More

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Gotta say I've dealt with Alot or car dealer service departments, but wow after 10 years of dealing with your group...wow thats all I can say the WORST in the industry in Service, your service depa departments, but wow after 10 years of dealing with your group...wow thats all I can say the WORST in the industry in Service, your service department is deplorable Sales is great but Service............ More

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Very nice relaxing while waiting for your car to be serviced!! Keep up the good work guys serviced!! Keep up the good work guys More

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