Omar Mercado

This rating is for the service department. If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar kept calling for service on its own. We dropped the car off on a Monday to get these things corrected. The paint gentleman was out sick for a few days, which I understand is totally out of anyone's control. I will say communication was good (from our sales man) on that delay. One of the times I was told that there was a delay on the paint I asked about the OnStar and was told it was fixed. A few days later I get a communication that the scratches have been fixed but the OnStar is messing up again so it needs to be checked out again. The following day we are told the antenna needs to be ordered and replaced, that we will get a call when it's in and that it will just take a few minutes to install it. At this point the new car has been at the service department for a week. A week later we get a call letting us know the antenna was in and we take the car up there for the antenna installation. They then realize that it's the wrong color and needs to be painted. While it was there this time the service person got black grease all over my car when they were messing with the antenna. The car was there for 2 hours at this time. Nothing was done other than getting my car dirty. We made sure the service department was aware of this once we realized it. Fast forward a week again.... Took the car on a Wednesday to have the antenna installed and the grease cleaned off, we were told it would likely be done by the end of the day. It was not completed until Friday. 3 trips and a week and a half with the service department to get something done correctly. It was beyond frustrating and a complete waste of time. More

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Omar & Carlos were a tremendous help! We got more than expected. The deals are amazing. We got more than expected. The deals are amazing. More

by JESSAM.56 Verified Customer Verified Customer

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Great experience! Highly recommend ! Ask for Omar mercado . xxxx definitely take care of you !!!!!! Okk Highly recommend ! Ask for Omar mercado . xxxx definitely take care of you !!!!!! Okk More

by josefa1963g Verified Customer Verified Customer

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Omar did a fine job. He was very informative, polite and courteous. I would recommend him He was very informative, polite and courteous. I would recommend him More

by DDEGAN640 Verified Customer Verified Customer

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Great and fast customer service, omar took the time to explain me everything about it explain me everything about it More

by ivanbmh11 Verified Customer Verified Customer

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Out it town transaction, easy to deal with over the phone for sales and finance for sales and finance More

by justcutit Verified Customer Verified Customer

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Friendly and reliable staff. Have about a 15 year history with Covert now. Keep up the good work!! Have about a 15 year history with Covert now. Keep up the good work!! More

by DICKSENN632 Verified Customer Verified Customer

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Made the car buying experience easy. I highly recommend this dealership and Omar in particular. I highly recommend this dealership and Omar in particular. More

by SUSAN_DELAHOUSSAYE Verified Customer Verified Customer

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