Omar Martinez | Page 21

Mercedes-Benz of Orange County responded

Thank you for your kind review! We're delighted to hear that Omar and our dealership provided you with fantastic service, even without an appointment. Your recommendation means a lot to us, and we’re glad we could exceed your expectations. We look forward to welcoming you back in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your review! We’re delighted to hear that you found our service to be fast and excellent, and that we were able to meet your expectations. Your satisfaction is important to us, and we’re pleased that you had a positive experience without any waiting time. We appreciate your feedback and look forward to serving you again in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your feedback! We’re glad to hear that you found our employees to be nice and helpful, and that Omar was informative during your visit. We apologize for the wait time you experienced and appreciate your patience. Your feedback helps us improve, and we will work on enhancing our process to serve you more efficiently in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your wonderful review! We’re thrilled to hear that our staff has been excellent and attentive, and that our communication has met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you so much for your fantastic review! Your kind words mean a lot to us, and we’re thrilled to know that our efforts are appreciated. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

I’m truly sorry to hear about the issues you experienced with our service. I understand how frustrating it must have been to have your car sit in our lot for a week, especially when communication was lacking. We strive to provide exceptional service, and it’s clear we fell short in your case. Please know that we take your feedback seriously and are committed to addressing these concerns to prevent future occurrences. I would appreciate the opportunity to discuss this further and resolve any outstanding issues. Please contact me directly at 845-201-8525 , and I will ensure we address your concerns promptly. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your kind words! We’re pleased to hear that Omar provided you with great communication, support, and assistance, and that working with him was a pleasure. We appreciate your feedback and will make sure to share your compliments with Omar. If you need any further assistance or have any questions in the future, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your positive feedback! We’re delighted to hear that Omar Martinez provided you with highly professional service and kept you well-informed throughout your vehicle repair. Your satisfaction is important to us, and we’re glad to know that Omar’s communication made your experience smooth and reassuring. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your wonderful feedback! We’re thrilled to hear that Omar provided you with fantastic service and was knowledgeable, responsive, and personable. We greatly appreciate your kind words and are glad to know that his courteous and informative approach made such a positive impression. We’ll be sure to share your compliments with Omar. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your positive review! We’re delighted to hear that you experienced great customer service and found our service to be fast and efficient. Warm regards, Michael Hill mhill@benzelbusch.com