Omar Martinez | Page 20

Mercedes-Benz of Orange County responded

Thank you for your kind words! We’re delighted to hear that Omar provided professional and friendly service and that you found our waiting area comfortable. We’re also pleased that you had an excellent experience overall. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for sharing your experience! We're so glad to hear that both you and your car were well taken care of and that the service felt quick and efficient! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your feedback! We’re so glad to hear that your experience with Mercedes-Benz has lived up to your expectations. Welcome to the Mercedes-Benz family! If you ever have any questions or need assistance, don’t hesitate to reach out—we're here to help. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the service from start to finish and appreciated the video we sent. It’s great to know that our service advisor made a positive impression. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your positive feedback! We’re glad to hear that our team was accommodating and attentive to your needs. It’s important to us that we greet and assist our customers with care and efficiency. We appreciate your kind words and look forward to helping you with any future needs! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Providing attentive and responsive service is important to us, and we regret that we fell short in your case. We take your comments seriously and will review them with our team to address the issues you’ve raised. Your feedback helps us improve, and we appreciate you bringing this to our attention. If you would like to discuss your experience further or if there’s anything we can do to resolve the situation, please contact us directly. Best regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for your fantastic review! We’re thrilled to hear that Omar and our team provided you with such a professional and welcoming experience. It’s great to know that the cheerful and professional service you received made a positive impact. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County responded

Thank you for taking the time to provide detailed feedback on your recent experience. We’re sorry for the inconvenience caused by the misplaced keys and understand how frustrating it must have been. We appreciate your patience and are glad to hear that Omar and Orlando were able to assist you with professionalism and care. However, we apologize for the negative experience you had with the service department's response. This is not the level of service we aim to provide, and we’ll address your concerns with our team to ensure better handling of similar situations in the future. Your feedback helps us improve, and we appreciate your understanding. If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly. Warm regards, Michael Hill mhill@benzelbusch.com