Omar Martinez

I was very impressed with the service. Especially when I got a text to view what they had done to the vehicle and I got to hear/see the details. Especially when I got a text to view what they had done to the vehicle and I got to hear/see the details. More

by mrivera11 Verified Customer Verified Customer

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Great personality. Was patient with the conflict that was presented to him and resolved the issue. Was patient with the conflict that was presented to him and resolved the issue. More

by PAULIN92 Verified Customer Verified Customer

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Service advisor and technician were helpful and knowledgeable. They went above and beyond to make sure my car was taken care of. I watched the tech actually check on the bottom plastic shield and r knowledgeable. They went above and beyond to make sure my car was taken care of. I watched the tech actually check on the bottom plastic shield and replace missing fasteners. Taking care of The little things has made me a repeat customer. More

by 265BEDFORD Verified Customer Verified Customer

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Car is still leaning right after getting an allignment done. They did not diagnose what I requested. done. They did not diagnose what I requested. More

by DEVINCLARK811 Verified Customer Verified Customer

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My review of this play is they are terrible. I paid for pre paid maintenance package. I took my car in for service and they wouldn’t honor my plan because the mileage was over by a few miles. I I paid for pre paid maintenance package. I took my car in for service and they wouldn’t honor my plan because the mileage was over by a few miles. I explained that where I live to this place was over 50 miles and I went over the miles driving to them. They still wouldn’t honor it. So I paid for and have been paying for a pre paid maintenance package for nothing. Bunch of crooks. More

by JAMESBLACKJAG Verified Customer Verified Customer

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The best in Orange County. The staff IA very friendly and knowledgeable. Especially my sales associate Roger Pauletta. An absolute gentleman and scholar. I couldn't be happier The staff IA very friendly and knowledgeable. Especially my sales associate Roger Pauletta. An absolute gentleman and scholar. I couldn't be happier with my second purchase of my 2025 GLA 250. I feel safe an secure in my Mercedes Benz SUV. More

by supersub59@gmail.com Verified Customer Verified Customer

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Mercedes benz of Orange County is the best. Always friendly and very professional. A pleasant experience Always friendly and very professional. A pleasant experience More

by AKIENJOHNSON Verified Customer Verified Customer

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Terrible customers service. Going to Naunet for Service next time and also Not purchasing another Mercedes again after 20 years with the brand! Going to Naunet for Service next time and also Not purchasing another Mercedes again after 20 years with the brand! More

by PAULIN92 Verified Customer Verified Customer

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So gar so good, I like the video taking the mystery out of what happens during service. of what happens during service. More

by CONUCOIMP Verified Customer Verified Customer

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They had my car a week and didn't touch it once. Why make an appointment when you cant look at my car for another week?! Brought it in for 3 things, a creaking window that whistles when there is hig Why make an appointment when you cant look at my car for another week?! Brought it in for 3 things, a creaking window that whistles when there is high wind. They heard the whistle and said they can't do much about it. Umm it's not a Kia, I think it's the window trim around the window, I don't care if they have to replace that trim, I don't care if they have to replace the window, I don't even care if they have to replace the door, it's not my problem and I shouldn't to just have to accept a constant creaking and whistle in my ear, even the foreman that went on an initial drive with me said the whistle was annoying. He didn't hear the creak but the day I picked it up after a week of them doing nothing, it was creaking like crazy again. Heads up display started wigging out on me and had video showing that. Then they were going to run a diagnostic because the car seems laggy and hesitate at times when accelerating and just something seems off. MB has gone down in terms of build quality and there are many issues that we seem to just have to accept. I think it's absolutely ridiculous that they had my car for a week and didn't do or check anything. They could have at least replaced the window trim on the outside to see if that took care of the creak.. They could have replaced the HUD after I showed them the video. Their excuse for not looking at my car was that they were backed up with diagnostics, well.. You could have looked into the other two issues in the meantime. So disappointing from a "luxury" brand. Horrible service, shotty build quality.. It's not acceptable at all when they charge what they charge. Us customers should not have to settle. The whole experience made me order a X5 and trade mine in for a huge loss. I don't think I will ever buy a mb unless quality improves, and I most certainly will never give this dealership or service center any of my business again. From now on, I'll go to Helms Bros, or Ray Cantena. They are two of the best in the NY/NJ area. More

by Graffixnyc Verified Customer Verified Customer

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