Omar Castillo

Service department: Very poor communication in terms of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, wheth of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, whether the vehicle is ready to pick up... pretty much every step of the way. I was told on one occasion that the problem would take a max of 3-4 hours to fix and that they would fit me in whenever I brought it back. Brought the vehicle in on Thursday, was told I could pick it up Friday or Saturday, had to call and text multiple times to find out that they hadn't even started it yet on Saturday at 4 PM... Finally got it back on Tuesday. Five days to do a few hours of work. More

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In late September, I took my vehicle to Schomp Hyundai, as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I al as the engine light and 4 wheel drive light came on. The 4 wheel light went off, but the engine light remained. I advised Schomp of both issues. I also asked if they could check the air conditioner for freon levels, as it wasn't dispersing cool air. I received a call from Schomp advising their diagnostics showed a code indicating the catalytic converter should be replaced, along with minor issues such as filters, etc. I had just gotten new brakes and new all season tires (elsewhere) and those issues did not come up on the diagnostics, nor did an issue with the AWD. Finally, I was advised they did not check the air conditioner (?). I paid for parts to have the catalytic converter replaced (approx $1700+), and would bring the car back after the parts had come in. At this point, neither the engine light, or the 4WD light was coming on. On October 23, 2024, I headed to Schomp for the work to be completed. At this time, after a few weeks, the engine light came back on again, as well as the 4WD light. When I dropped it off, I advised the Hyundai that these lights were on again, and asked if they could do a complete check of the sensors, as the vehicle, which I regularly maintain, was driving exceptionally well. Yesterday, on October 25, 2024, I picked up the vehicle around noon. When Schomp released the vehicle to me, after I paid a total of $2560+, the 4WD light was still on. I advised them of this, and they ran a diagnostics advising now the 4WD needed to be replaced, and that would be an additional $1000+. I was advised by Hyundai that it was only necessary to replace the 4WD if I was bothered by the light(?). Upon starting my vehicle, the 4WD light was off, and has not come on. Car still driving very well. This morning, driving in, I turned on heat, and now air conditioner light will not go off, nor does the AC emit cool air. Serious issues with Schomp and their practices, and will be taking my car elsewhere. More

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The customer service is by far the best I have encountered. The sales people are very knowledgeable and welcoming. I never felt like I was being pressured into a decision. Attila was very personab encountered. The sales people are very knowledgeable and welcoming. I never felt like I was being pressured into a decision. Attila was very personable and friendly. He really knew the product well. More

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I own a 2022 Hyundai Tucson, I purchased it at Schomp. I made an appointment for a big problem with my ABS braking system. I had an occasion to have to panic stop, the ABS xxxx near allowed me to crash I made an appointment for a big problem with my ABS braking system. I had an occasion to have to panic stop, the ABS xxxx near allowed me to crash into vehicles that were stopped at a blind corner. I took my vehicle into Schomp, had an 'appointment' at 11am on a Thursday. I took my car in and was told 'there will be a $180.00 'diagnostic' charge, to which I said, 'not for me there won't'. Saturday, two days later I called to see if my Tucson was finished. I was told, 'we haven't had a chance to get it in yet', two days after my appointment! I went to Schomp and picked up my car, never to return to this horrible service dept, where everyone is a 'manager', and no one apparently is. NO to Schomp! More

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Really terrible experience. Got the runaround. Feel like they are tricky. I've been going there for years and my last few visits for routine maintenance have been terrible. I sa Got the runaround. Feel like they are tricky. I've been going there for years and my last few visits for routine maintenance have been terrible. I said I was never going back after the last time. I gave them one more try, not because I wanted to but because they were the only ones who could fix my problem. I'm sorry I went back. I was shocked at the way the service advisor spoke to me just in normal conversation. He dropped the F bomb at least three times plus other words that should not be used in a professional setting. Unless you are good friends. I just met this young man. It was downhill from there and I will never go back. I advise you to look elsewhere for your car repairs. More

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