Olta Kokona

Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More

by kpasa156 Verified Customer Verified Customer

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Forgetting her name. The lady that helped me was awesome enough to fit me in when I had a hole in my tire and got it fixed that day! I truly appreciate you getting me i The lady that helped me was awesome enough to fit me in when I had a hole in my tire and got it fixed that day! I truly appreciate you getting me in and fixing it that day. Everyone is awesome! More

by THESHEARWHISPERER Verified Customer Verified Customer

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Ferman Ford went above and beyond to make sure my experience with them was a great one! experience with them was a great one! More

by The Carmines Verified Customer Verified Customer

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Fast, efficient, and friendly service. They are always busy with appointments, but are able to handle each customer quickly. I was provided with extensive information about the health of They are always busy with appointments, but are able to handle each customer quickly. I was provided with extensive information about the health of my vehicle after service was completed. More

by MICKEYW696 Verified Customer Verified Customer

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The process from diagnosis to a fix took almost 3 months and a lot of hand holding. To just change out a speaker and visor. I spent almost 4 hours in the waiting room to tell me what I told them they need and a lot of hand holding. To just change out a speaker and visor. I spent almost 4 hours in the waiting room to tell me what I told them they needed to order. I had to call and make another appointment when they said they would call me when they got it in. It could have been weeks sitting there and then I had to wait more weeks for an appointment. Bureaucracy at its best. Did you learn from our government? More

by brianiglinski Verified Customer Verified Customer

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I should not be forced to leave a comment. Rating my satisfaction using a 1-5 scale should suffice. Rating my satisfaction using a 1-5 scale should suffice. More

by bartalisd8 Verified Customer Verified Customer

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Professional and Friendly Staff, genuinely care about my vehicle and my experience with Ford. Highly recommend this dealership. vehicle and my experience with Ford. Highly recommend this dealership. More

by Tim Verified Customer Verified Customer

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Easy to get in and out of, clean service center and waiting room, the people are nice waiting room, the people are nice More

by Bperrymausf Verified Customer Verified Customer

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There was a minor issue when I picked up the truck. The issue was resolved quickly and the service manager apologized and gave me a free oil change. It was a very minor issue, but the service manager The issue was resolved quickly and the service manager apologized and gave me a free oil change. It was a very minor issue, but the service manager really wanted to ensure my satisfaction. Well done. More

by mike_batten Verified Customer Verified Customer

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Ferman service advisors are very considerate and reliable. They take the time to explain everything. reliable. They take the time to explain everything. More

by Kathieskinner60 Verified Customer Verified Customer

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