Olivia Wheelock

Olivia was great to work with and she made the whole leasing process easy! She went above and beyond and was able to get my insurance over $100 chaper than what I was paying, which she did not need to d leasing process easy! She went above and beyond and was able to get my insurance over $100 chaper than what I was paying, which she did not need to do. I recommend her to everyone who is looking for a new Toyota! Thank you Olivia!! More

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Olivia was an absolute pleasure to work with. She was incredibly nice and helpful and went above and beyond to make sure I was happy. Everyone who helped along the way was excellent. I contacted She was incredibly nice and helpful and went above and beyond to make sure I was happy. Everyone who helped along the way was excellent. I contacted them about a car I saw online that had no pictures and within an hour some one took pictures on their phone and sent them to me. I came from an hour away and they did everything they could to make it easier on me. Would 100% recommend this dealer and Olivia. The finance guy that helped me was also excellent but unfortunately I forgot his name! Overall, excellent experience. Thank you, guys! We love our new Sienna 🖤 More

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I recently financed a 2023 4Runner through Toyota Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I receive Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I received a used vehicle with 26,000 plus miles on it, and while there was a small crack in the windshield and a missing key fob, I was told these issues would be addressed. I worked with salesperson Olivia Wheelock, who then passed me off to a finance team member, Givon Cinque. I made it clear to Givon that I did not want to purchase any service plan. Despite this, I ended up with a component replacement plan costing $11,500. This total price was never clearly explained to me; I was only shown the monthly payment amount. While I take responsibility for not asking for all the figures upfront, I was disappointed to discover this after reviewing the paperwork a week later. When I realized what had happened and decided to cancel the service plan, I tried to reach Givon multiple times but received no response to my calls or voicemails. I then visited the dealership in person, where I spoke with Sales Manager Abdul Levy. Despite being there in person, I was told that Givon was unavailable and that I would need to come back to resolve the issue with him. My fiancé also contacted Olivia Wheelock, who reiterated that we needed to deal with Givon directly. This was incredibly frustrating and seemed like a deliberate attempt to avoid addressing my concerns. After not getting any help from the dealership, I called the Toyota Service Agreement Line and learned that I could cancel the service agreement directly through their website, without needing to go through the dealership. This was contrary to what I had been repeatedly told by the staff at Toyota Suburban. While I understand that purchasing a service agreement without fully understanding the details is partly my fault, I am writing this review because of the lack of honesty and professionalism I encountered. Both Olivia Wheelock and Abdul Levy misled me, and Givon Cinque's failure to return my calls felt intentional. These individuals, in my opinion, do not exhibit the character or integrity one would hope for when working with someone to make such a significant purchase. Additionally, I never received the second key fob I was promised, nor was the crack in the windshield repaired as agreed. Based on this experience, I will not be returning to Toyota Suburban or any other Lithia Motors dealership in the future. I would advise others to be cautious and ensure all details are thoroughly reviewed before finalizing any purchase at this dealership. **If you encountered the same situation and are having trouble removing the service agreement you can visit the Toyota Service Agreement Cancellation site which is tmisvpp.com, once at the cancellation page you will need your vin information and the address info for the lien holder which if you worked with Toyota is P.O. Box 22171 Tempe, AZ 85285. More

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Olivia made our whole family feel comfortable when looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals in looking for a new to you car. We never felt that "icky salesperson" feeling with her. We'll be back with her when it's time to get another car! Erin recommended Olivia and helped watch our toddler when we needed assistance. Thanks for everything! More

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Olivia was super responsive, informative and fair. She does a great job and was a straight shooter in our car purchase conversations. Olivia is pleasant, caring and personable. Joe Lehr was very She does a great job and was a straight shooter in our car purchase conversations. Olivia is pleasant, caring and personable. Joe Lehr was very informative and timely and forthright on the purchase of a new Tundra and a trade-in estimate. Joe and Olivia were a pleasure to work with and they represent the dealership well! More

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Olivia made the process so pleasant. Most people dislike purchasing a vehicle. Car salespeople have such a bad image. Olivia made it a pleasant experience. Thank you Most people dislike purchasing a vehicle. Car salespeople have such a bad image. Olivia made it a pleasant experience. Thank you More

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Donate was a excellent salesman and showed me the features of my new car perfectly. features of my new car perfectly. More

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The sales consultant, Olivia, Wheellock his professional, knowledgeable and very positive individual. She always returns by phone calls in a timely manner, and keeps me informed on the status of my vehicle. knowledgeable and very positive individual. She always returns by phone calls in a timely manner, and keeps me informed on the status of my vehicle. She is an asset to your team and portrays positive communication, skills, and leadership qualities that make me feel confident in this dealership. This is my first time in a Toyota dealership and I feel it’s the beginning of a long lasting relationship with Toyota. Sincerely Michael J Wesner More

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Used cars are not inspected. I expect from a highly rated dealer that everything about the car is disclosed. Drove 3 hours home to find out rear break lights and rear left light I expect from a highly rated dealer that everything about the car is disclosed. Drove 3 hours home to find out rear break lights and rear left light was out. And condensation inside the light was visible as well. If this car was inspected then this should have been addressed. What else was not disclosed? Does anybody know? More

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Olivia was wonderful to work with, highly recommend her. She is very thorough, professional and a great communicator. She is very thorough, professional and a great communicator. More

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