Olivia Pierce | Page 17

I dropped my car off for a repair. The part needed was already delivered and I was told it would take 1-2 hours to repair. The next day I called to see how my vehicle was doing. The pe The part needed was already delivered and I was told it would take 1-2 hours to repair. The next day I called to see how my vehicle was doing. The person I spoke with said they needed to order the part! I told the rep the part was delivered. She then said it would take 1-2 hours for repair! It's as if my phone call reminded them to fix my car! 1 day later! At pick up, the ticket stated the repair and an oil change....IT'S AN EV!!!! The service rep stated that maybe the brake fluid, "which is like oil" was changed... ABSOLUTELY NOT PROFESSIONAL! That was voided off of the ticket but I seriously question Jacksonville KIA's professional ability to actually function as a reputable repair facility The primary excuse I heard was "we are understaffed" but that doesn't excuse incompetence! I will NOT be a returning customer! More

by MayaLBurch Verified Customer Verified Customer

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Jacksonville KIA staff were courteous and extremely processional. I highly recommend service to this dealership! processional. I highly recommend service to this dealership! More

by Kendrixgraham Verified Customer Verified Customer

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Service center was able to help get my car back on the road so we could get back home to Michigan. road so we could get back home to Michigan. More

by tsmalenberg Verified Customer Verified Customer

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They had a very welcoming and informative sales team. I was very happy dealing with them. I was very happy dealing with them. More

by ZACK.ABRAMS2002 Verified Customer Verified Customer

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They offered me great pricing and I even got a couple discount on top of that as well as they were very friendly and help me understand everything as we went along. discount on top of that as well as they were very friendly and help me understand everything as we went along. More

by cooperaaron9235 Verified Customer Verified Customer

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Will NEVER use or recommend this dealership! I received horrific treatment. They are liars, unprofessional and abusive. I received horrific treatment. They are liars, unprofessional and abusive. More

by aromaseas Verified Customer Verified Customer

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Dealership was under construction and the space was very limited in the waiting area. Service was promp limited in the waiting area. Service was promp More

by Savvy Verified Customer Verified Customer

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Okay experience, not great not completely awful. Still not even completely done with the repair as a part was broken during the repair and needed ordered Still not even completely done with the repair as a part was broken during the repair and needed ordered More

by KATIESTAR2434 Verified Customer Verified Customer

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From my first call to driving off the lot in my new Kia, I was treated with respect and professionalism. My needs and wants were heard with no pressure from anyone. Highly recommend Jacksonville Kia. I was treated with respect and professionalism. My needs and wants were heard with no pressure from anyone. Highly recommend Jacksonville Kia. More

by Kirinquonce Verified Customer Verified Customer

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Great service . The gentleman that helped me was amazing . I was out of town and they fixed me right up .. The gentleman that helped me was amazing . I was out of town and they fixed me right up .. More

by ersokeland Verified Customer Verified Customer

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