Oliver Rankine

1. Took my Honda Pilot in for a service around 8 AM Tuesday, B1237 service and 3 additional issues. Since I have extended warranty, asked to see if the repairs would be cover and go ahead if they were. Tuesday, B1237 service and 3 additional issues. Since I have extended warranty, asked to see if the repairs would be cover and go ahead if they were. 2. No update until 3:30 PM so I checked. Got a reply at 4:30 PM that shop was backed up and it would be tomorrow. 3. No update on Wednesday so checked again. One issue was due to a recall service done wrong (same dealership), so they were fixing it. Other 2 issues they were waiting for extended warranty company. 4. Got a message on Thursday that warranty company approved the 2 repairs and it would take until Friday. Mentioned that I needed the car by 4 PM Friday for a scheduled event and was told that it would be OK. 5. Got a message on Friday 1:30 PM that the car is ready to pick up, so I dropped off my wife before going to pick up my daughter. 6. Got a call from my wife that the 'service advisor' working on Tuesday took a day off on Friday without any notes, and I was fully charged for 2 repairs. It would take 'a couple of hours' to call extended warranty company again. 7. No update until 4 PM, new 'service advisor' call went to voice mail. So I had to drop by. 8. Was told that warranty company approved the repair, but it would take '20 minutes' to redo the paper work. 9. Got my car out at 5:30 PM and was very late for my event. As a Honda customer since 2001, my next car will be a Toyota. More

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The most professional and likable sales team at Honda of Kirkland, especially Kelvin Dedrick. Very thorough and easy to deal with. Kirkland, especially Kelvin Dedrick. Very thorough and easy to deal with. More

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Poor customer service for Vehicle service. In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the veh In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the vehicle service is done. After waiting ~1.5 hours, I asked the advisor the reason I did not get an update. But the advisor stated they have so many customers and neglected to provide an update. I choose Honda of Kirkland, as they provided a good service in my previous visit year ago. However, this time in 2023, I had the worst experience and customer service for vehicle services. If you know a person go with them. Else, find a place where they respect customer's time. Note: Before I write the review, I informed the Service Manager about the customer service advisor S**** A**** (I masked the name to protect the identify of the employee). However, I did not get any response for my email, for over 11 days. I'm writing this review for the benefit of future customers. If you see a similar pattern with poor customer service, please share here, or directly write to the Chief Operating Officer or General Manager. I think the incidents are isolated, and the higher management might not be aware of these poor customer services. I did not even received the link to provide feedback, which brings suspicion the employees are trying to hide the communication between customers and higher management. More

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The guys in the service center act like used car salesmen & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. More

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