Office Staff

This is my third Subaru from SOJ. Bob was amazing patient, knowledgeable, and a pleasure to work with. I felt that I was in good hands through the entire process. Bob was amazing patient, knowledgeable, and a pleasure to work with. I felt that I was in good hands through the entire process. More

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I felt very comfortable and safe during visit. All employees were very relaxed ans friendly. All employees were very relaxed ans friendly. More

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This dealership went above and beyond to make my purchase happen and made it a great experience. The sales and financial aspects were quick and simple with full explanations of the process. The vehicle was e happen and made it a great experience. The sales and financial aspects were quick and simple with full explanations of the process. The vehicle was exactly as stated and amazing! Highly recommend!!! More

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Nice people. Clean and very helpful. Enjoyed my time with Tony. Everyone was helpful thankyou Clean and very helpful. Enjoyed my time with Tony. Everyone was helpful thankyou More

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Best car purchase EVER. Sales Representative Sabino Martinez made sure I got the perfect car for my needs. He and General Manager Daniel Kane gave me a great deal and are Sales Representative Sabino Martinez made sure I got the perfect car for my needs. He and General Manager Daniel Kane gave me a great deal and are true professionals. Finance Department manager AJ Miller made the closing process effortless and efficient. Subaru of Jacksonville is dedicated to your satisfaction and strives to have you as a lifelong customer. More

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When coming in to Subaru I was worried as a first time car buyer and I wasn’t sure how it was going to go, but when meeting Bryan Maguire I was impressed. He introduced himself and gave a warm smile. When car buyer and I wasn’t sure how it was going to go, but when meeting Bryan Maguire I was impressed. He introduced himself and gave a warm smile. When I was going back and forth about what I wanted he was nothing but patient and kind and he really helped me find an amazing car. If I could recommend anyone it would be him when buying a car! More

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This is the 4th Subaru I have purchased from this dealer. I won't go to anyone else, and I live 3 hours south of Jacksonville! I have always gone to Jerry Johnson in the Sales Department, because he is the b I won't go to anyone else, and I live 3 hours south of Jacksonville! I have always gone to Jerry Johnson in the Sales Department, because he is the best I have ever dealt with, including every car I have owned since 1979! Jerry is honest and fair to deal with. I will probably purchase another Subaru from him in a year. More

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It's a VERY friendly dealership, helpful and understanding. I truly appreciated the patience I was shown. understanding. I truly appreciated the patience I was shown. More

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I was very impressed with the dealerships. Personnel everyone was very friendly, including the owner. Phil, you took the time to chat with me. And my WI cannot say enough about her salesman. S Personnel everyone was very friendly, including the owner. Phil, you took the time to chat with me. And my WI cannot say enough about her salesman. Sabino, he has done just an outstanding job of helping us out. So much exceeding our expectations ! Not only is the dealership friendly.Everyone wants to help you or make sure you're taken care of and very friendly about it. Also, the dealership show room, service departmand everywhere we were in the dealership. It was extremely clean and very professional looking impressive! I worked a dealership for 20 years. I have never seen a dealership like this in so many ways. Whether it's the personnel the dealership facilities service department I could go on, but the most important thing everyone wanted to help you. And wanted to make sure you were taken care of. I was at another Subaru Dealership and there is no comparison to Subaru. Of Jacksonville, whether it was the personnel the facility, the friendliness, I could go on, great customer service all around impressive ! A special thanks to Sabino our salesman for helping us so much doing a great job and also point out in Kyle in finance was so easy to work with and very friendly and helpful! More

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Six months later and same issue with title work. Pricing and sales were great; unfortunately those responsible for title work are ,apparently, overworked or incompetent. In brief, Temp tag w Pricing and sales were great; unfortunately those responsible for title work are ,apparently, overworked or incompetent. In brief, Temp tag was set to expire, but I was again assured staff was on top of it. In the interim, 7 days prior, I was promised a new Temp tag would be in the mail, only to learn 3-days later dealer staff failed to follow through. Subsequent calls exposed dealership staff “again” was sitting on my title work. With zero reasoning. Had I not reached out, who knows how long it would have been before staff would have caught and corrected these failure(s). It is blatantly apparent SOJAX customer focus solely extends the point of making a sale; afterwards you are on your own. Especially, since leadership failed to address gaps reported six months earlier. I did speak with the sons owner and was assured a new 30 day tag was sent out for next day delivery; along with my title work. Technically, I should be able to pick up my new tag within the next 5-6 days. Just sad the lack of honesty, communication and follow through. More

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