Odie Terry

I had my truck in or trailer lights not working they kept it for 2 weeks. They had to order a part I had to get my truck back because I'm moving to Oklahoma. The service advisor said the part was coming in t it for 2 weeks. They had to order a part I had to get my truck back because I'm moving to Oklahoma. The service advisor said the part was coming in that day or the next day but no guarantee. I did not keep me up to date on the truck I had to call him. I would call them after 2 or 3 days because I would not hear from them. Then I would get the service advisor voicemail it would take 4 or 5 hours for him to call me back. Service guy that was working on my truck said he could get not get my truck back in for 2 weeks. So I scheduled it for this last Monday took it in 8:00 in the morning and after 3 days being in the shop I had a call again. A few hours later they finally called me back said they have the part in but it's still not working right and going to have to keep the truck. And call Ford hotline. They said it could take 12 to 24 hours for them to respond back. I have two more trips to move to Oklahoma before the weekend and I told him I need the truck. The service visor said let me talk to my service manager this was at 9:00 in the morning 3:00 in the afternoon the service manager called me. They service manager told me that they need to keep my truck because they had several parts on order. And when I told him there was only one part ordered and it was already on there he looked at again said oh that's right. He told me that he would get with the service advisor and talk to him at 5:00 I went to go pick up my truck cuz I had not heard from him. My truck was in the parking lot when I went in service advisor said you're here to pick up your truck I said yes and y'all did not call me and tell me it was ready. I told him I needed the paperwork on the truck he said if the front didn't have it called the service manager. The service manager went outside and the service guy that was working on it was already gone and did not close out the paperwork. Service manager told me that he would email me the paperwork the next day. I'll call them today at 11:00 left a voicemail with the service advisor did not hear from him again do not have an email with my paperwork. Back to the top when they had my truck for 2 weeks every time I talk to him he said he emailed the service person but never did get a response back from him. He said he might have to walk back there and talk to him which is about 25 yards. If this is the way they do their business with emails only and nobody responds back no wonder they had my truck for 2 weeks. How hard is it for somebody to get off their chair and go back to talk to a real person instead of emailing. I still have to take my truck back in but not to them I'll be taking it to dealership in Oklahoma. When I took it first then it was still under warranty but the few trips I had to make to Oklahoma now it's out hopefully Ford will pay for the problem I'm having and we'll be covered under warranty. That's why I took it in the first time before the warranty ran out. Oh also I had a bulb out on the tail light and they replaced it but they told me they had to reprogram the truck if you put a new tail light light bulb in I found out from another dealership that is not right you do not have to reprogram it. I guess I'll have to spend my time calling back to get my paperwork in my email it seems like it be no problem since that's all they do is email people. I guess it's easier to send their employees email then one of their customers. I would never take my truck back to Five Star Ford in North Richland Hills Texas. I've seen a bunch of reviews on this dealership and they're all five stars so they must delete the ones that give them a bad review. More

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Great experience buying a used car at five star! Joad in sales did everything to make sure I was happy with the truck I purchased and went out of his way to take care of a minor issue that we found Joad in sales did everything to make sure I was happy with the truck I purchased and went out of his way to take care of a minor issue that we found with the truck, this is a first rate dealership and really the first time I’ve ever felt like a car buying experience was beyond fair on the consumer side. More

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Five Star Ford North Richland Hills is the best dealership anywhere and Alfred is the best salesman ever dealership anywhere and Alfred is the best salesman ever More

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Joad was great the best car salesman I have ever had. He was patient answered all my questions. He focused on me and showed me everything I wanted to look at. After my car deal he followed up to make sur He was patient answered all my questions. He focused on me and showed me everything I wanted to look at. After my car deal he followed up to make sure my wife and I did not need anything. I will definitely contact Joad when I begin my next vehicle search. More

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Third or fourth time dealing with Odie. Made an appointment for recall work a week ago. I was scheduled with a different service advisor. I asked if Odie could take care of the appointment and once appointment for recall work a week ago. I was scheduled with a different service advisor. I asked if Odie could take care of the appointment and once again I walked away extremely satisfied. Hope he stays at Five Star since it's close to home but if he moves to another Ford dealership I'll just go there. More

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Love me some Five Star Ford! My wife's 2017 Edge Titanium needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a da needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a day or 2 before a tech could get to it because they are always so busy. Odie called me a couple of days later and said the battery wasn't getting enough volts to the sensors, creating numerous error codes. Replaced the battery and one code came back as a torque converter issue. Once we found out they would be keeping it awhile Odie arranged a rental car for us. Turns out the transmission needed a complete overhaul. Thank God for the 5 year/60k mile power train warranty, which covered everything! Took about a week but once we got it back it drove like a dream! Odie called me every 2 days to give me a progress report. He made what was a major inconvenience much more bearable. It's nice to know there's a dealership close to us we can totally trust to service our Edge and do everything right. Hats off to you Odie Terry, you are a true professional and an outstanding ambassador to the Ford Motor Company! More

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Alfred has always given us excellent customer care. We've bought several vehicles from him and have not been disappointed in his help in choosing a vehicle. We just bought a 2020 F150 Truck and he sh We've bought several vehicles from him and have not been disappointed in his help in choosing a vehicle. We just bought a 2020 F150 Truck and he showed my husband lots of them before he decided. We love the truck. Thank you for all your help. Stanley and Theresa Ellis More

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Best Employee Our personal vehicle person has been Marisa since 2003, and hopefully in the future. We consider her our a friend. She is always excited to see us, Our personal vehicle person has been Marisa since 2003, and hopefully in the future. We consider her our a friend. She is always excited to see us, has always been helpful thru the ups and downs of life. We would not purchased or lease a vehicle from anyone else. Best ever!!! More

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GREAT buying experience!! My car salesman John Birdwell was AWSOME!!!!!!!!! He went above and beyond to help me get into my SUV. Everyone was so kind and I never felt pressu My car salesman John Birdwell was AWSOME!!!!!!!!! He went above and beyond to help me get into my SUV. Everyone was so kind and I never felt pressure at any time during my buying experience. John got me all the cash rebates possible and great % on my financing. I highly recommend 5 Star Ford and ask for John Birdwell you won't be sorry. More

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Always a pleasure I have purchased many vehicles from this Dealership. They have always listen to what I needed and taken care of my needs. All the people that I have I have purchased many vehicles from this Dealership. They have always listen to what I needed and taken care of my needs. All the people that I have worked with have been experienced and Wonderful. More

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