Obeth Chavez

I just picked up my 2025 Ford Bronco Sport Outer Banks from Ken Grody Ford Carlsbad, and I couldn't be happier with the service! Sergie was incredibly helpful, making the whole buying process smooth and e from Ken Grody Ford Carlsbad, and I couldn't be happier with the service! Sergie was incredibly helpful, making the whole buying process smooth and engaging. He has a great way of explaining features, which made it easy to understand everything about my new ride. The friendly atmosphere at the dealership added to a really pleasant experience overall. If you're shopping around for a new car, I'd definitely recommend stopping by Ken Grody Ford in Carlsbad and asking for Sergie! He helped us with the perfect fit for us. More

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I had a seamless experience getting my new 2024 Ford F-150 STX from Ken Grody Ford Carlsbad! Working with Angel Martinez was a breeze; he was not only thorough in explaining all the features of the truc F-150 STX from Ken Grody Ford Carlsbad! Working with Angel Martinez was a breeze; he was not only thorough in explaining all the features of the truck, but also exceedingly patient answering all my queries. His assistance really smoothed out what could have been a stressful decision. Moreover, the relaxing yet professional vibe at Ken Grody Ford made it a comfortable place to make such a big decision. I totally recommend them if you're looking for a hassle-free car buying journey! More

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Overall with this place, the team, and our car 10000/10 ! !!! Thank you Kevin for taking care of us through the steps of what we want in a car, making us feel 100% on our car plans🤝🏽 Also shoutout to Ryan !!! Thank you Kevin for taking care of us through the steps of what we want in a car, making us feel 100% on our car plans🤝🏽 Also shoutout to Ryan and Kevin for making us feel like family throughout the process, all good vibes and laughs with them. We love our car, my husband hasn’t stop smiling still lol. My husband already thinking about getting a 2nd car from you guys. We love the hospitality and the trust we have at this place, with the team and this car for our family of 4💛 We love this place and the team !!! More

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Amanda help me out over there. She went above and beyond to help me I got the car I wanted the deal I wanted all my expectations were met. Everyone was friendly and it was done in She went above and beyond to help me I got the car I wanted the deal I wanted all my expectations were met. Everyone was friendly and it was done in a timely manner. More

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BUYER BEWARE. Evidently this dealership does not do a thorough inspection of their used vehicles. I'm highly disappointed in my experience purchasing from them and Evidently this dealership does not do a thorough inspection of their used vehicles. I'm highly disappointed in my experience purchasing from them and will never do it again. I bought a 2017 Jeep Wrangler with about 80,000 miles on it almost a year ago. Starting within six months of owning the vehicle, I've had a string of repairs costing me upward of $5,000. Now, almost a year from the purchase date, the vehicle needs a new engine quoted at over $12,000. Within one year of purchase this vehicle needs $17,000 worth of work, which is just absurd to me. I've bought many used cars in my life and have never experienced this. When I went to discuss this with them they essentially told me that this is just the risk you take when you buy a used vehicle and that they wouldn't help me in any way other than to offer me nearly nothing on a trade-in so they could make another sale to me. Avoid these guys at all costs. More

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I recently had a fantastic experience purchasing a 2021 Ford F-150 at Ken Grody Ford Carlsbad. Kevin, my salesperson, was immensely helpful throughout the entire process. He was knowledgeable, patient, and Ford F-150 at Ken Grody Ford Carlsbad. Kevin, my salesperson, was immensely helpful throughout the entire process. He was knowledgeable, patient, and made sure all my questions were answered, ensuring a smooth and stress-free experience. The customer service at the dealership was top-notch, making me feel valued and respected. I highly recommend visiting Ken Grody Ford in Carlsbad if you're looking for a new vehicle; ask for Kevin to guarantee a pleasant car buying journey! More

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Professional and very fast help. Happy to have gotten my car there and will recommend to others Happy to have gotten my car there and will recommend to others More

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Sergie Ventura made our experienced excetionally less stressful for his patience and sharing his knowledge on the vehicle Ford Edged that we bought! Thank you Sergie for giving 2 Seniors a pleasant car stressful for his patience and sharing his knowledge on the vehicle Ford Edged that we bought! Thank you Sergie for giving 2 Seniors a pleasant car buring experienced! God Bless... More

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My experience at Ken Grody Ford Carlsbad while purchasing my 2018 Ford Escape was top-notch! Working with Angel, the salesperson, made the entire process easy and stress-free. Their attentiveness to my needs my 2018 Ford Escape was top-notch! Working with Angel, the salesperson, made the entire process easy and stress-free. Their attentiveness to my needs really helped me get my car. The team at Ken Grody Ford showed great professionalism. I'd recommend this dealership to anyone looking for a pleasant car-buying experience in the Carlsbad area. More

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Angel Martinez was outstanding in identifying a used 2015 Yukon SLT. Paloma Arroyo was exceptional to address delivery of vehicle title. The only fob provided was and is so worn the symbols are gone. As p Yukon SLT. Paloma Arroyo was exceptional to address delivery of vehicle title. The only fob provided was and is so worn the symbols are gone. As promised, the second fob arrived a week later also terribly worn. The second fob will not program to the vehicle nor is the cut key useable. One would consider a more professional exchange to address the condition of both fobs somewhere in the sale-to-delivery process. The state of the two fobs is a frustrating disappointment. In closing, the battery held 8.2 volts (normal is 12.5V) requiring a replacement a week later not to mention a tow service to start the vehicle to drive. Clearly room for improvement. More

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