OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
366 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

366 Reviews

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366 Reviews of OC Cardoso

October 23, 2025

Dealership Rating
Employee Rating

Nathan was great. Courtois and got me in early and kept me updated. Love the car wash and easy checkout as well. More

by CFK
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2025

Martin Chevrolet responded

Thank you for the wonderful review about Nathan! If you ever need anything else from us, please feel free to give us a call or stop by! - Martin Chevrolet

October 17, 2025

Dealership Rating
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Martin Chevrolet is all about good people who care and give high quality responsive service More

by DDOFFICEMACHINES
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Recommend Dealer
Yes
Oct 24, 2025

Martin Chevrolet responded

Thank you for the wonderful review! We're honored to hear that you feel our team at Martin Chevrolet provides high-quality, responsive service with genuine care. We truly value your support and look forward to serving you again! - Martin Chevrolet

October 02, 2025

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Professional and courteous employees whom take the time to explain the work needed to be done. The companies environment is friendly. The facility is very clean along with the facility having a comfortable More

by Mary1525
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Recommend Dealer
Yes
Oct 10, 2025

Martin Chevrolet responded

Mary, Thank you for the glowing review! We're thrilled to hear you had such a great experience with our team. If there is ever anything else we can help you with, please don't hesitate to reach out! - Martin Chevrolet

October 02, 2025

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From making the appointment for service to the updates on the progress of the repairs was pretty seamless the only bad part was paying the bill for repairs but I know it’s in the best possible hands of there More

by Aiovito
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Recommend Dealer
Yes

Other Employees Tagged: Paul Baumgartner

Oct 10, 2025

Martin Chevrolet responded

Aiovito, Thank you for your review! We're thrilled to hear that your experience, from scheduling to repair updates, was seamless. We appreciate the trust you’ve placed in us. We understand the bill can sting, but we’re committed to delivering quality service to keep your vehicle in top shape. Let us know how we can assist you next time! - Martin Chevrolet

August 30, 2025

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Chris was very courteous and kept us up-to-date regarding our the repair of our vehicle. More

by R.WAKEFORD
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Recommend Dealer
Yes
Sep 04, 2025

Martin Chevrolet responded

Thank you for the excellent review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

August 22, 2025

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I went in for bad radio reception,they said that the radio reception was fine,no problems.If the problem remains,we’ll be back in for service. More

by pswalsh84
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Recommend Dealer
Yes
Sep 04, 2025

Martin Chevrolet responded

Thanks so much for your feedback! Feel free to reach out to us if the issue continues—we're here to help! - Martin Chevrolet

August 12, 2025

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I have been bringing my vehicles to Martin Chevrolet for 8 years. Consistent customer service from the service writers. Exceptional communication and mechanical repairs performed by Paul B. He is a master More

by GavsPurpleZ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Duane Hill , Paul Baumgartner

Aug 19, 2025

Martin Chevrolet responded

That is such a great compliment and Paul and the team here will be so happy to hear it! Thank you for taking the time to post about your experiences with us! We really appreciate you! - Martin Chevrolet

August 09, 2025

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Had an oil change, tire rotation and cabin air filter changed in my Chevy Traverse. Even with a scheduled appointment it took 2 hours and 15 minutes. That’s unacceptable. When I get my other family vehic More

by stevechmy
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Recommend Dealer
No
Aug 14, 2025

Martin Chevrolet responded

Thanks a ton for sharing your experience with us and for being so understanding while your vehicle stayed with us a bit longer than planned. We're actually working on expanding to make your next visit easier, smoother, and hopefully much quicker! - Martin Chevrolet

August 01, 2025

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Forgot to replace the oil change sticker and did not reset the oil life display. Not a biggie. More

by englishfamilyof4
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Recommend Dealer
Yes
Aug 05, 2025

Martin Chevrolet responded

We're so grateful for your wonderful review despite the issues you encountered. We'll be sending you a new sticker right away! If you haven't reset your oil life monitor yet, please don't hesitate to give us a call. We'd be more than happy to walk you through the process or, if you're nearby, feel free to drop by our shop, and we'll take care of it for you! Thank you once again for sharing your feedback. - Martin Chevrolet

July 31, 2025

Dealership Rating
Employee Rating

Advisor never called and kept me informed of what was going on with my vehicle. I called and spoke to him every time to get updated on my repair! Tried paying for service 5 times and problem with bill. More

by Jimmountaineer01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Martin Chevrolet responded

We truly appreciate your honest feedback and apologize for any inconvenience caused due to the lack of communication on our end. We understand how frustrating it can be when things don't go smoothly. In this situation, it seems that your credit card issuer might have flagged your payment as potentially fraudulent due to the distance between our location and yours. This is a common security measure, and it's possible the same issue would have occurred even if the transaction was attempted over the phone. We want to assure you that we're committed to providing a positive experience for our customers, and we'll certainly take your feedback on board to improve our communication and payment process. We hope your daughter's vehicle is running well now, and we hope we'll have the opportunity to assist her with any future repairs or vehicle needs. Thank you for your understanding and again for your feedback. - Martin Chevrolet

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