OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
364 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

364 Reviews

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364 Reviews of OC Cardoso

October 02, 2025

Dealership Rating
Employee Rating

Professional and courteous employees whom take the time to explain the work needed to be done. The companies environment is friendly. The facility is very clean along with the facility having a comfortable More

by Mary1525
Service Price Transparency
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Recommend Dealer
Yes

October 02, 2025

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From making the appointment for service to the updates on the progress of the repairs was pretty seamless the only bad part was paying the bill for repairs but I know it’s in the best possible hands of there More

by Aiovito
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Baumgartner

August 30, 2025

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Chris was very courteous and kept us up-to-date regarding our the repair of our vehicle. More

by R.WAKEFORD
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Recommend Dealer
Yes
Sep 04, 2025

Martin Chevrolet responded

Thank you for the excellent review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

August 22, 2025

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I went in for bad radio reception,they said that the radio reception was fine,no problems.If the problem remains,we’ll be back in for service. More

by pswalsh84
Service Price Transparency
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Recommend Dealer
Yes
Sep 04, 2025

Martin Chevrolet responded

Thanks so much for your feedback! Feel free to reach out to us if the issue continues—we're here to help! - Martin Chevrolet

August 12, 2025

Dealership Rating
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I have been bringing my vehicles to Martin Chevrolet for 8 years. Consistent customer service from the service writers. Exceptional communication and mechanical repairs performed by Paul B. He is a master More

by GavsPurpleZ
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Recommend Dealer
Yes

Other Employees Tagged: Duane Hill , Paul Baumgartner

Aug 19, 2025

Martin Chevrolet responded

That is such a great compliment and Paul and the team here will be so happy to hear it! Thank you for taking the time to post about your experiences with us! We really appreciate you! - Martin Chevrolet

August 09, 2025

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Had an oil change, tire rotation and cabin air filter changed in my Chevy Traverse. Even with a scheduled appointment it took 2 hours and 15 minutes. That’s unacceptable. When I get my other family vehic More

by stevechmy
Service Price Transparency
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Recommend Dealer
No
Aug 14, 2025

Martin Chevrolet responded

Thanks a ton for sharing your experience with us and for being so understanding while your vehicle stayed with us a bit longer than planned. We're actually working on expanding to make your next visit easier, smoother, and hopefully much quicker! - Martin Chevrolet

August 01, 2025

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Forgot to replace the oil change sticker and did not reset the oil life display. Not a biggie. More

by englishfamilyof4
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Recommend Dealer
Yes
Aug 05, 2025

Martin Chevrolet responded

We're so grateful for your wonderful review despite the issues you encountered. We'll be sending you a new sticker right away! If you haven't reset your oil life monitor yet, please don't hesitate to give us a call. We'd be more than happy to walk you through the process or, if you're nearby, feel free to drop by our shop, and we'll take care of it for you! Thank you once again for sharing your feedback. - Martin Chevrolet

July 31, 2025

Dealership Rating
Employee Rating

Advisor never called and kept me informed of what was going on with my vehicle. I called and spoke to him every time to get updated on my repair! Tried paying for service 5 times and problem with bill. More

by Jimmountaineer01
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Aug 05, 2025

Martin Chevrolet responded

We truly appreciate your honest feedback and apologize for any inconvenience caused due to the lack of communication on our end. We understand how frustrating it can be when things don't go smoothly. In this situation, it seems that your credit card issuer might have flagged your payment as potentially fraudulent due to the distance between our location and yours. This is a common security measure, and it's possible the same issue would have occurred even if the transaction was attempted over the phone. We want to assure you that we're committed to providing a positive experience for our customers, and we'll certainly take your feedback on board to improve our communication and payment process. We hope your daughter's vehicle is running well now, and we hope we'll have the opportunity to assist her with any future repairs or vehicle needs. Thank you for your understanding and again for your feedback. - Martin Chevrolet

July 31, 2025

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Excellent service! My husband and I appreciate the friendly people. The team at Martin Chevrolet is always very helpful and responsive. More

by Cbrackett7
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Recommend Dealer
Yes
Aug 05, 2025

Martin Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

July 20, 2025

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They did a wonderful job on my service. I love that when you buy a car from martin you get lifetime oil changes!! More

by ERICKMARTIN81
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2025

Martin Chevrolet responded

Erick, Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance the next time you are ready for your free oil change! Take care! - Martin Chevrolet

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