OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso | Page 21

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
395 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

395 Reviews

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395 Reviews of OC Cardoso

February 18, 2023

Dealership Rating
Employee Rating

The team was nice, Blake was great…Only issue is they were unable to pin point the problem since it’s intermittent. More

by kay.whiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Hill

Feb 28, 2023

Martin Chevrolet responded

Kay, Thank you so much for sharing your experience with us. We apologize for not being able to replicate the issue so that we could take steps to resolve it. Should you encounter the same issue again, please do not hesitate to give us a call. We will do our best to get it up and running smoothly for you. - Martin Chevrolet

February 17, 2023

Dealership Rating
Employee Rating

Good job fixing my equinox. I was happy with the service I received. All the guys were respectful great service More

by ptwardzik
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Aaron Grassel, Blake Hill, Brad Nichols

Feb 28, 2023

Martin Chevrolet responded

We are grateful for your feedback! We strive to deliver the best service possible to each and every one of our guests, and we are delighted to hear that you had a pleasant experience with us here at Martin Chevrolet! - Martin Chevrolet

February 12, 2023

Dealership Rating
Employee Rating

The best! !! Always great friendly and timely service respectful of my needs. I like the monitors to watch the cars being serviced and appreciate the complimen More

by csp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky , Aaron Grassel

Feb 15, 2023

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team and we hope to see you again next time! - Martin Chevrolet

January 28, 2023

Dealership Rating
Employee Rating

The service personnel was extremely nice and respectful, and I appreciated their input about if there was anything that I needed to have done and if there was a problem with my billing, they corrected it im More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2023

Martin Chevrolet responded

Donna, We are so grateful for the trust you have placed in us by allowing us to assist you not only with keeping your vehicle in good condition, but also with correcting our billing mistake. We truly appreciate your business and the kind words you have shared in your review. See you next time! - Martin Chevrolet

January 28, 2023

Dealership Rating
Employee Rating

We have been relying on Martin Chevy for service for several years now, so when it came time to purchase a new vehicle, they were our first choice. Mike Lakhani, our salesman, was professional, courteou More

by juliedurkin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, Mike Lakhani, James Dunn , Aaron Grassel, Blake Hill, Brad Nichols

Feb 07, 2023

Martin Chevrolet responded

Julie, Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. On behalf of your friends here at Martin Chevrolet, enjoy that ride! - Martin Chevrolet

January 24, 2023

Dealership Rating
Employee Rating

The team was friendly and professional from the time I called to set up the appointment throughout the whole experience. I will definitely return More

by djones8199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Grassel

Feb 06, 2023

Martin Chevrolet responded

We are extremely grateful for your feedback and are glad to hear that you appreciate our easy service process. We appreciate your time and look forward to welcoming you back soon! - Martin Chevrolet

January 20, 2023

Dealership Rating
Employee Rating

Brought my 2017 Chevy impala premier to change the tire and my car was damaged You guys had to keep the car for three weeks but when I got the car back the windshield was cracked. the windshield was replac More

by Edwin.Rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2023

Martin Chevrolet responded

Edwin, We truly appreciate the fact that you took the time to alert us to your safety concern and spoke to us about it over the phone. We are more than happy to inspect your vehicle once again and will do our utmost to make sure it meets the original equipment manufacturer's specifications. We look forward to seeing you soon. - Martin Chevrolet

Feb 04, 2023

Edwin.Rosario responded

I have a schedule appointment for this coming Monday. I’ll need to reschedule due to a family issue. I will call to reschedule thanks in advance Edwin Rosario

January 15, 2023

Dealership Rating
Employee Rating

Certainly can't complain, they didn't charge me for checking out a car I was going to buy for my uncle, that was very kind to them and I'm very appreciative of their willingness to do that More

by worldone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Martin Chevrolet responded

Thanks for the 5 star rating and for allowing us the opportunity to really help you out. We hope to have the pleasure of assisting you again should you require our services in the future. - Martin Chevrolet

January 14, 2023

Dealership Rating
Employee Rating

Ralph is the greatest service writer I have met on all my years at dealerships!!!!!!!!! More

by kmpmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Martin Chevrolet responded

Thank you for the great review and for letting us know you had such a positive experience with Ralph at Martin Chevrolet. We value your patronage and look forward to serving you again soon. - Martin Chevrolet

January 08, 2023

Dealership Rating
Employee Rating

Service Rep, OC, is awesome. He really seems to go the extra mile with me as a customer. Work , generally, seems to be good, no one tries to upsell or recommend stuff when it More

by ga.schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Aaron Grassel, Blake Hill, Brad Nichols

Jan 10, 2023

Martin Chevrolet responded

We couldn’t be happier that OC provided you with a great service experience. He is a real asset, and we are lucky to have him on the Martin Chevy team. Next time you are driving past, please stop in so we can wash and dry your vehicle again for you. We want you to be pleased with your entire experience, every time. We look forward to seeing you again soon! - Martin Chevrolet

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