Nuo Gojcaj
Nuo Gojcaj at Suburban Subaru
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Nuo Gojcaj

Used Sales Consultant

Suburban Subaru

1821 Maplelawn Rd
Troy, MI 48084

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28 Reviews

Languages Spoken

Albanian Albanian

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28 Reviews

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28 Reviews of Nuo Gojcaj

May 29, 2024

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Employee Rating

I purchased a brand-new vehicle from this dealership. The staff was very knowledgeable and cared about taking care of their customs. Further review to come. More

by tunnellm22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2024

Suburban Subaru responded

Thank you for taking the time to leave us a review! We're glad to hear our team was so knowledgeable and able to take care of you during your car-buying experience. Enjoy every ride in your new car!

February 12, 2024

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These salesman are the rudest I've had since my first Subaru in 1989!!! NEVER will I give them another chance. More

by SPOKINJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 13, 2024

Suburban Subaru responded

We always aim for exceptional customer service so I apologize if this wasn't reflected during your visit. I'd appreciate the opportunity to discuss this further and work on earning back your trust. I hope you'll consider reaching out at your convenience. Thank you, Michal Hajto - New Car Manager - mhajto@suburbancollection.com

April 18, 2023

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My wife and I worked with, Nuo Gojcaj. He worked with us by phone and email since we live about 80 miles from the dealership. He sent extra pictures to show the condition of the car to mak More

by tbd123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2023

Suburban Subaru responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 266-8854. We look forward to hearing from you.

October 27, 2022

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Nuo was great! I came from out of state, and he made the whole process as smooth as possible and went over an beyond to get me into my forester! More

by Jarandolph89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2022

Suburban Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 16, 2022

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Employee Rating

PLEASE SAVE YOURSELF DO NOT GO TO THEM! ! THEY SOLD ME A FAULTY CAR I HAD IT ONLY FOR LESS THEN 90 DAYS. THE CAR MALFUNCTIONED ON THE HIGHWAY AND I ALMOST LOST MY LIFE. THEY DIDNT CARE EITHE More

by Bonnie
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 17, 2022

Suburban Subaru responded

Thank you for letting us know about your recent visit to Suburban Subaru.

August 03, 2022

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Employee Rating

I purchased a used truck at Suburban Subaru of Troy. The salesperson Nuo was great. Finance told me the license plates would be mailed ASAP and I was given a 15 day tag. After 21 days I still do not hav More

by roy62659
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dustin Ciccarelli , Michal Hajto

Aug 28, 2022

Suburban Subaru responded

Thank you for taking the time to share your candid feedback. It is disappointing to hear that we did not provide our usual 5-star service. Please reach out to me if there is anything else I can do to make this better. Dustin Ciccarelli Sales Manager 248-430-9891 dciccarelli@suburbancollection.com

May 20, 2022

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I like the car, but the dealers were sneaky and deceitful. Be careful and read the contract before you sign it. They gave me warranties without letting me know they were optional. I feel that they More

by brenda-bowen
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Derrick Walker

May 20, 2022

brenda-bowen responded

They sold me products I didn't ask for or want. They never mentioned that these products were actually optional warranties, nor did they discuss the price of these warranties with me ahead of time. At the end, I was out of more than three thousands. I'm a senior citizen on a fixed income. I felt awful and taken advantage of. Not happy!

March 17, 2022

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The place is great. I worked with Nuo Gojcaj and he went above and beyond in finding me a great vehicle. He was responsive to my inquiries, relaxed and just a great gu More

by jaybitz17
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derrick Walker

Mar 31, 2022

Suburban Subaru responded

We're so glad that we were able to go above and beyond your expectations! Nuo and Derrick will be pleased to receive this feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 10, 2022

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When buying a car from out of state, you can feel anxious and worried that the car is going to show up different than described, or if there is a problem that you are stuck dealing with repairs on your own. More

by jdpinckert
Customer Service
Price
Recommend Dealer
Yes

Other Employees Tagged: John Hackett, Nichole Adams

Mar 30, 2022

Suburban Subaru responded

Your satisfaction is our top priority. Thank you for taking the time to let us know how much you enjoyed your visit. We hope to see you soon!

August 02, 2021

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Employee Rating

Nuo was my sales representative, he actually saved the day for me! He was wonderful to work with; Informative, extremely helpful, Investigative, patient and very efficient! The finance staff was also ve More

by M111lovette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Suburban Subaru responded

Thank you for taking the time to leave a 5-star review! We are pleased to know that Nuo supported you through your car purchase! We hope to see you again in the future.

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