Norman Vassell

What makes Toyota of Tampa Bay is my Service Advisor Norman Vassell. He is a True Professional in his profession. To start He is prompt to meet me when I arrive. He hears me out and gets all the inform Norman Vassell. He is a True Professional in his profession. To start He is prompt to meet me when I arrive. He hears me out and gets all the information I give him concerning my auto. Keeps me abreast if there is any other service that I may need. He lets me know how the work is going during my stay. At the end, he makes sure that my auto is washed. All of this happens in a courteous and joyful manner> More

by AJ Contreras Verified Customer Verified Customer

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It’s been a pleasure to work along with Norman as he truly plays a huge part in great customer service by providing above and beyond care for my vehicle and was consistent with communication to assure I truly plays a huge part in great customer service by providing above and beyond care for my vehicle and was consistent with communication to assure I felt safe! More

by VALENTINDINORAH Verified Customer Verified Customer

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My car needed pretty significant work, I did not know that when I showed up… But they filled me in and got me a rental car and then got me on the road and back to my car within five days. Norman was awes that when I showed up… But they filled me in and got me a rental car and then got me on the road and back to my car within five days. Norman was awesome More

by emily.l.bosworth Verified Customer Verified Customer

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Taken back in a timely manner. Able to quickly communicate on possible oil gasket leak and come up with a solution. Will watch till next visit. Can someone please send me the date Able to quickly communicate on possible oil gasket leak and come up with a solution. Will watch till next visit. Can someone please send me the date that our warranty expires please? Thank you. More

by dvest Verified Customer Verified Customer

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Great customer service . Went over and beyond to make sure my service was good! Thanks so much for all your hard work! Went over and beyond to make sure my service was good! Thanks so much for all your hard work! More

by MS.LILLYHALL Verified Customer Verified Customer

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Always a great experience. Credit goes to Mr Norman Vassel for the smooth experience as always. Credit goes to Mr Norman Vassel for the smooth experience as always. More

by Ivans_braganza Verified Customer Verified Customer

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Norman is the best! He explained step by step what was going on with my vehicle and took care of me when my vehicle had to stay overnight. Job well done Norman! He explained step by step what was going on with my vehicle and took care of me when my vehicle had to stay overnight. Job well done Norman! More

by Momof4 Verified Customer Verified Customer

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Amazing and very professional service. I would definitely recommend Toyota for their great customer service I would definitely recommend Toyota for their great customer service More

by MALIKMALI Verified Customer Verified Customer

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I had a very pleasant and unexpected casual encounter with administrative assistant Carly McCall. It was indeed a pleasure-although not seen her in person-but in telecom communication-she was very pleas with administrative assistant Carly McCall. It was indeed a pleasure-although not seen her in person-but in telecom communication-she was very pleasant, courteous, understanding, and very helpful. It was a great pleasure and being able to share my concerns with her, and the manner in which she had responded was well appreciated. Looking forward to seeing her one day in person. More

by John Borisow Verified Customer Verified Customer

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Polite helpful staff good communication about service, video helpful , call back from Norman helpful. Good location video helpful , call back from Norman helpful. Good location More

by MMSHAFII Verified Customer Verified Customer

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