Norman Frantz

Etienne was an amazing sales representative. Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we expressed the desire to pay cash for the vehicle he told us that meant nothing. Because of the experience we decided to seek out another sales representative. Nikoli was unprofessional, arrogant, and intimidating. He confronted us during the buying process with Etienne on August 11th where we sat in the cubicle and stated " so you're back." He was condescending and his comments were demeaning. Etienne had decided to step away from the cubicle so both my spouse and I could discuss our options. My eyes gazed forward from my spouse and saw Nikoli making hand gestures to Etienne. Etienne ignored him. We have been going to AL hendricksons for 20 years and I must say a lot has changed and not for the better. Also Jared in service was outstanding in his work a few years ago but he has also changed. We initially took our 2005 pathfinder for repair as it was not starting on August 8th. Jared was very communicative and told us the price of the repair which was around 1300.00 on August 10th. We paid over the and went to pick up the vehicle on Sunday August the 11th. However the car wouldn't start. They service rep, a lady offered to jump the car so we could leave and we declined. How can you jump the car for us to go home? that means it was not fixed. We had a conversation with Norman and he stated he would speak to Jared on Monday August 12 as Jared was off. On Monday Jared called and we expressed that we would be trading the car and inquired about a refund for the money we paid to fix the car. He said he would get back in touch with us. I called Jared for over 1 week while sending text messages and he did not respond. I finally decided to call him from work and he picked up. I was very disappointed. He apologized. I told him even though the response may not have been favorable you should have still responded. This review is not punitive but it's an opportunity to improve the processes in this organization. Norman could have also reached regarding our request and offer an explanation. Consumers have lots of choices to purchase vehicles online etc, if someone drives to your dealership there is a reason behind it. Please use this review to improve on customer service skills which is key in business. More

by E Verified Customer Verified Customer

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Very helpful and pleasant workers that definitely help me find a nice car I'm very satisfied find a nice car I'm very satisfied More

by JAVONIADUBLIN Verified Customer Verified Customer

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Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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It's an extremely frustrating situation each time a call is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, henc is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, hence, no one is reachable by phone when you call. If by chance, you can find a human, you're then transferred everywhere but to whom you wish to speak with, which is usually getting the vehicle serviced, or you're switched to Sales only to be pressured into buying another car. Most of their better employees are long gone which says a great deal about the top of their food chain. It shows they don't care about anything except getting your money, which is evidenced by [for example] the pressure received when a simple maintenance is done, and you're strongly advised to pay for a bunch of other things that aren't immediately necessary. And, if you ask about those materials that are so needed, [according to the rep], some excuse is provided that you can't access that information. I'm looking for another facility to have my car serviced as I no longer have confidence in their administrative side. More

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Norman was outstanding for my service needs. He was so exceptional I decided to purchase an additional Toyota. Dexter and Zeke handled my finance and overview of my new vehicle. Thank you, Al He He was so exceptional I decided to purchase an additional Toyota. Dexter and Zeke handled my finance and overview of my new vehicle. Thank you, Al Hendrickson, for your great service, and I look forward to my next car. More

by INKKEY Verified Customer Verified Customer

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Not trustworthy. i am very disappointed in the way I am being treated with my request for original repair to my newly purchased used 2021 Toyota RAV4 i am very disappointed in the way I am being treated with my request for original repair to my newly purchased used 2021 Toyota RAV4 More

by ROBLASSMORRIS Verified Customer Verified Customer

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The service department is always kind and helpful. They communicate well and reach out as needed. They communicate well and reach out as needed. More

by CHELSEAMSHUGHES Verified Customer Verified Customer

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Excellent service. Great communication. Knowledgeable team. They answered all my questions and doubts. 5 starts Great communication. Knowledgeable team. They answered all my questions and doubts. 5 starts More

by JSANCHEZZ1291 Verified Customer Verified Customer

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I like your service so much but everything is good I’m coming next time thanks coming next time thanks More

by ANOUCEB1977 Verified Customer Verified Customer

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Great experience with Klaus and Norman. I love coming to the facility due to I know I will be treated awesome I love coming to the facility due to I know I will be treated awesome More

by demondelliott215 Verified Customer Verified Customer

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