Norman Frantz

purchased a 2025 Toyota Corolla, and due to the dealership’s negligence, the car had issues from the start. When I spoke to a manager over the phone, they assured me they would take care of it. How dealership’s negligence, the car had issues from the start. When I spoke to a manager over the phone, they assured me they would take care of it. However, after driving over 100 miles back to the dealership, they failed to resolve the issue. It became clear that the management does not care about their customers. Overall, this was the worst dealership experience I’ve ever had. They are more focused on financial gain than on customer satisfaction. I would not recommend Al Hendrickson Toyota to anyone looking for a professional and transparent car-buying experience. The dealership should be responsible for paying for a paint correction to my car, as it is a new vehicle and has numerous scratches all over. I have observed used cars in better condition. More

by carlosmromero Verified Customer Verified Customer

Report | Print

Great experience. I was in and out in no time. The people are great to work with. I was in and out in no time. The people are great to work with. More

by todd.clarke Verified Customer Verified Customer

Report | Print

I have never bought a car from you but I keep getting emails no matter how many times I keep sending it to my junk box. STOP EMAILING ME! emails no matter how many times I keep sending it to my junk box. STOP EMAILING ME! More

by BECKY.GARDNER42 Verified Customer Verified Customer

Report | Print

Process was quick. And knowledgeable. Chris did a great job. I recommend them. Thank you. And knowledgeable. Chris did a great job. I recommend them. Thank you. More

by joedohn589 Verified Customer Verified Customer

Report | Print

I am giving a 5 star because of my writer Chtis. Your prices are more then another dealer a the audacity to charge when a customer uses a credit card. You are a car dealership and that's probabl Your prices are more then another dealer a the audacity to charge when a customer uses a credit card. You are a car dealership and that's probably my new car will not be from you More

by JASG44 Verified Customer Verified Customer

Report | Print

Service takes to long to be done and they salesman always try to sale other car. If I have a new car I don't think to buy another try to sale other car. If I have a new car I don't think to buy another More

by patnn27 Verified Customer Verified Customer

Report | Print

From the first step I took inside until I got my car and left, I saw excellent attention and sincerity, and all the staff, especially Sarah, were very friendly and attentive. Thank you very much to all of t left, I saw excellent attention and sincerity, and all the staff, especially Sarah, were very friendly and attentive. Thank you very much to all of them. More

by BULUNHAKAN Verified Customer Verified Customer

Report | Print

Service was great and fast and efficient. The personal is always great and feels like family. The personal is always great and feels like family. More

by STELLA.COLON7 Verified Customer Verified Customer

Report | Print

Pleasant receptionist and fast work done in my car. Great customer service. I love the ride home. Thanks Great customer service. I love the ride home. Thanks More

by ana.egna Verified Customer Verified Customer

Report | Print

Excelente servicio, todos son muy amables y atentos a la hora de realizar cualquier revisión en tu vehículo. hora de realizar cualquier revisión en tu vehículo. More

by Angeljosegh1 Verified Customer Verified Customer

Report | Print