Norma Palache
Norma Palache at Heritage Chrysler Dodge Jeep RAM Harrisburg
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Norma Palache

Sales Manager

Heritage Chrysler Dodge Jeep RAM Harrisburg

6070 Allentown Blvd
Harrisburg, PA 17112

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4.4
7 Reviews
4.4

7 Reviews

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7 Reviews of Norma Palache

September 06, 2024

Dealership Rating
Employee Rating

Troy made the car buying process a breeze. He answered any questions I had and even came in on his day off to help me. You can tell he cares about his customers! More

by Shantelsloanel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2024

Dealership Rating
Employee Rating

My advice is to go elsewhere. Dealership doesn't give a crap about customers. Overheard 2 salespeople making fun of another customer, and how they "low balled" him. Laughed abo More

by bbearhbg
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: James Dworak, Nate Velazquez

Jan 31, 2024

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Harrisburg. The input and feedback from all of our customers is important to us, as we work hard to meet then exceed your expectations. We would like to speak with you regarding your concerns at your earliest convenience. Please contact our General Manager, Bryan Dougherty at bdougherty@mileone.com or 717.98.8280 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

Feb 01, 2024

bbearhbg responded

I did email Mr. Dougherty. Haven't heard back yet. 1st salesperson never responded. 2nd salesperson couldn't be bothered, when my search got too "involved". 3rd salesperson was too busy, because I was waiting on my preapproved chk from PSECU. And shoved me back onto the 2nd salesperson. I would've been a half hr later, than my scheduled appt time. (Also, 1st and 2nd, were the 2 making fun of the other customer.) They lost the sale of 3 vehicles that I bought elsewhere, because they just couldn't be bothered. And their "managers" only response, was to say she'd remove me from the system. Oh and this was a teaching moment, they'd use this feedback to improve. Don't need to be there in person to smell that pile of bull...

August 09, 2023

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Employee Rating

A lot of miscommunication between the staff but I still got the car I wanted More

by Measter44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sidney Ruth, Joshua Kendig

Aug 12, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, congratulations on your new vehicle! Please let us know if you have any additional questions about services you received and thank you for choosing Heritage Chrysler Dodge Jeep RAM Harrisburg!

July 03, 2023

Dealership Rating
Employee Rating

I had a great experience at Heritage CDJR Harrisburg for putting everything together and making this deal easy as well working everything over the phone and emails. Got my dream car!!! As well great experie More

by YellowCab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Artman , Diego Alvarado

Jul 05, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

July 03, 2023

Dealership Rating
Employee Rating

Had a great experience at the dealership, My Dad had several questions that were answered very well by the sales representative. I would recommend you to check their big inventory for pre-owned and new More

by mecamodeal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Artman , Diego Alvarado

Jul 05, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

June 09, 2023

Dealership Rating
Employee Rating

Bryan was super helpful. Without him i wouldn't have purchased my new jeep. He went out of his way to help me. More

by heavnlyeyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Dougherty, Julian Rivera

Jun 12, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

April 24, 2023

Dealership Rating
Employee Rating

Tina was very helpful and responded quickly to questions and completing the buying process . Charles were very helpful as well. More

by 66hdglide
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Artman , Tina Main, Ryan

Jun 02, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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