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Norm Stern
Norm Stern at Suburban Ford of Waterford
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Norm Stern

Sales Consultant

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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5.0
69 Reviews

As one of our Commercial Sales Specialists, Norm has been in auto sales for almost 30 years. He has had detailed experience in every aspect of a dealership from Financing to Customer Accounts to Sales. Customer service is his top priority, as he has won multiple awards for it. Norm thoroughly enjoys golf during non-business hours, as well as other sports activities. He is deeply involved at his church. Norm can facilitate any Commercial or Large Truck orders.

Dealership Experience

22 yrs, 4 mos

Industry Experience

37 yrs, 11 mos

Specialties & Trainings

Ford Certified, Ford CPO Certified and Ford Commercial Certified

5.0

69 Reviews

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69 Reviews of Norm Stern

November 18, 2023

Dealership Rating
Employee Rating

I've been purchasing Ford vehicles from this dealership for many years and have never needed to ever go anywhere else. Top notch sales and service. More

by jefmorow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 19, 2023

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 31, 2023

Dealership Rating
Employee Rating

Norm was very helpful, reliable and found my car quickly. Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! More

by katecaldwell10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 02, 2023

Suburban Ford of Waterford responded

Hi, we are happy we could make your experience a positive one! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 20, 2023

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Employee Rating

Josh was great to work with . He explained everything to us and told us about all the options available to protect our vehicle . More

by msavon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam West, Joshua Dabney

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Oct 21, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 28, 2023

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Employee Rating

Norm was great to work with got me everything I wanted in my new truck More

by krisc03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 30, 2023

Suburban Ford of Waterford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2023

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Employee Rating

It took exactly the amount of time I was told. Can't ask for more. More

by jccaadm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave a review for us at Suburban Ford of Waterford. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Aug 18, 2023

Suburban Ford of Waterford responded

Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2023

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Employee Rating

Norm Stern was a pleasure to work with, I was very happy with his professionalism. Now I am just waiting on the parts department to ship out my parts. I hope they do as well as Norm did, fingers crossed. More

by rbodrie4900
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Dabney

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Jul 24, 2023

Suburban Ford of Waterford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you have any further questions, please give us a call. We're always happy to help!

Jul 27, 2023

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 12, 2023

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Employee Rating

Exceptional service. Informative and extremely helpful with addressing your wants and needs. Salesman was extremely knowledgeable and accommodating. More

by qman46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 01, 2023

Suburban Ford of Waterford responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2023

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Employee Rating

The staff is friendly and works efficiently. Our lease experience was a good one and we loved the Edge which is why we leased another one. More

by mom429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stefan Sackett , Dan Hazen

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Mar 31, 2023

Suburban Ford of Waterford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 25, 2023

Dealership Rating
Employee Rating

Salesman Norm Stern worked very hard to get me in the car I wanted. I will be a customer for life if this is the treatment I receive. More

by ptrevy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 27, 2023

Suburban Ford of Waterford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2023

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Employee Rating

All aspects of our experience with this dealership and with the salesperson was really excellent. More

by rcurtis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Mar 20, 2023

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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