Nolan Borgsmiller

Great experience with Napleton and Nolan purchasing my Jeep! This is the second car I have purchased through Napleton. Jeep! This is the second car I have purchased through Napleton. More

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Wish I would have read the reviews for this dealership first before going there. My son and I went to Napleton to purchase his first car. Was told they would call to set up an appointment to make a re first before going there. My son and I went to Napleton to purchase his first car. Was told they would call to set up an appointment to make a repair. Over a week later and can't get ahold of anyone at the dealership. Was told that I could put money down on a credit card and would get refunded it easily because we were paying a different way for the down payment. Have not gotten a refund or notice that it was processing. Wasn't informed about how to get paperwork to register the vehicle. Still have yet to get a human on the phone to answer this question. And was told the car was gassed up and ready to go. It had a 1/4 of a tank when my son pulled off the lot. I have tried to contact through email, text, phone calls and have been ignored, sent to voicemail and told I would get a call back. I even asked to talk to a manager because I thought maybe it was the salesman. Was sent to voicemail. Called back and was told that I would get a call back. I haven't yet. Horrible customer service. I will never buy a vehicle from here again. And my son has had a terrible first taste of what dealing with a dealership is like. I am so diappointed with his car buying experience. This was a return visit to a Napleton dealership and we won't be going back. More

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I purchased a dodge Durango R/T from here and it was overall a great experience, Nolan was our salesman and made us feel like at home definitely going to be shopping at Napleton mid rivers CDJR! overall a great experience, Nolan was our salesman and made us feel like at home definitely going to be shopping at Napleton mid rivers CDJR! More

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Was told the vehicle we purchased from them had two key fobs. We never received the second key fob. After many phone calls and much frustration Napelton said they would work with us to get the issue resol fobs. We never received the second key fob. After many phone calls and much frustration Napelton said they would work with us to get the issue resolved. Six months later still have not received a second key fob and have not heard any more from the dealership. Very disappointed in the dealership. I will not be referring anyone to them or purchasing any more vehicles from them. More

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I walked in knowing what I wanted and Nolan made it happen! Made sure that everything was in order and gave a great price and affordable monthly payout with a brand new Dodge Charger scat pack. happen! Made sure that everything was in order and gave a great price and affordable monthly payout with a brand new Dodge Charger scat pack. More

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Worst experience ever! Wrote a review 2/29/24, but apparently they don't show the bad reviews. Purchased '23 Jeep Rubicon on 1/31/24. Salesman & Finance manager told us th Wrote a review 2/29/24, but apparently they don't show the bad reviews. Purchased '23 Jeep Rubicon on 1/31/24. Salesman & Finance manager told us there was upcoming rebate available of $1000-$1500 but didn't know amount yet. They would know the next week (#1 lie). Anyone dealing with Napleton Jeep be aware of all the fine print charges on your paperwork. Made the purchase on 1/31/24, but all paperwork wasn't completed until 2/3/24. Went back to meet with finance manager, Dan, (no longer works there), just handed papers to us and didn't have enough time to go over any this as he was breaking in a new man. At our home we reviewed all the sales papers. Found they tacked on charges that we were not aware of; vehicle service contract worth $3999., a Tire & Wheel warranty for $999., Key replacement warranty $499., OPTIONAL GAP contract $1200. Total amount of extra charges $6697.00. Finance dept. (Dan) filed our loan with their finance company and we could have gotten loan for much less interest but were not given an option. With these added charges we of course be paying more interest on our total loan. (somewhere in that fine print the dealership gets kick back of interest). We immediately called dealership, spoke with salesman & Dan that these charges have to be taken off. Now they don't just give you a check, but all this has to be taken off the loan amount. We agree with this but it took until 2/29 for credit to show up. We've asked several times about the "rebate", well there was none!!! In their dealership wording says they take the time to explain all the details", "and get the best deal possible". We love the Jeep Rubicon that we purchased, but not the way the dealership handled our sale. After several complaints we were told by a new Financial Services Director, Joseph, that he went thru our file and would be "giving us 3 furnished oil changes" to make up for the wrong related info. Well that hasn't happened either, and Joseph is no longer working there. Now we've been promised 2 free oil changes. Wait and see what happens here and what type of service we get. More

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Nolan and cowboy David were amazing they both gave me the best experience buying my 2022 ram 1500! the best experience buying my 2022 ram 1500! More

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Great experience with my salesman Nolan. He went over and above to make me happy with my new c He went over and above to make me happy with my new c More

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Nolan is always very helpful whenever I have a question or need something in regards to my Jeep Cherokee. or need something in regards to my Jeep Cherokee. More

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Nolan was incredibly kind and took his time to help me out. He wasn’t pushy at all, he listened and heard what I was saying and gave me his input with honestly and integrity. out. He wasn’t pushy at all, he listened and heard what I was saying and gave me his input with honestly and integrity. More

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