Noha Amin | Page 106

Excellent Customer Service As we all know car buying experience is an energy draining and sometime confusing, having said that when we arrived at the dealership after one and a As we all know car buying experience is an energy draining and sometime confusing, having said that when we arrived at the dealership after one and a half hour drive, we were introduced to Noah Amin as our client advisor instead of the client advisor we were interacting with. This turned out to be a turning point in making a decision to buy a car. Noah made the whole process of buying a car fun for us. She was extremely helpful and knowledgeable in determining our requirements and finding the car that fit our specifications. We felt quite comfortable in speaking our thoughts to her during the negotiation process and Noah made all that experience very light for us, which was a true hallmark of excellent customer service. She spent good amount of time in explaining the operation and setting the features of car to our desire. She worked diligently to make us feel satisfied in order to satisfy herself. We went to the dealership to check the cars and end up buying one and we owe this Noah. More

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Cares about what the customer wants My family purchased a certified car from Flemington BMW in the summer. Of all the dealers we dealt with during our shopping period, Noha was the only My family purchased a certified car from Flemington BMW in the summer. Of all the dealers we dealt with during our shopping period, Noha was the only one who provided customer-oriented service. To elaborate, she did not try and sell us a car which the dealership needed to get rid of or products which we did not find necessary. She suggested add-ons and provided pros and cons along with details for them so we could make an informed decision about purchasing them. The registration and title process was also very smooth. Noha explained the details of every form being filled and signed. During the test drive, Noha took us on a loop which included bumps and some rough patches so we could see how well the car performed. She had confidence in the quality of the car we were interested in and wanted to demonstrate that to us instead of simply talking about it. While other dealers might take customers out on a smooth loop and talk about how a car is good by focusing on gimmicks like in-car WiFi, Noha focused on what the everyday driving experience would be like and held off on the creature-comfort technology until the right time (more on this later). We had to deal with one of the finance guys since Noha was responsible for everything except this portion of the transaction. This was the only bad experience we had. Noha had to explain some things to us so we could better understand what was going on. Noha proceeded to apologize to us and felt guilty that our experience was negatively impacted. However, our experience with Noha before, during, and after coming to the dealership was great and this incident did not have an impact on our opinion of her service. Once the legal and financial portion was taken care of, Noha took us outside and gave a tour of the features of the car and how to operate each one. This was when she detailed all the technology like the iDrive system which was left out during the test drive mentioned above. Right as we were about to leave, we thanked her for her outstanding service and I felt it appropriate to give her a hug. We had not interacted with a dealer until then who knew her stuff thoroughly and took an interest in her customers' needs. And all of this was done with a genuinely friendly attitude. The last point has to do with the dealership's service department. We were supposed to get a map update and a set of mats some time after we made the purchase. The car had to be brought in for both these things. So, a few weeks after the purchase, someone from the service department brought a loaner car to our house and left with ours. He brought his wife along for some reason, but that can be overlooked. We were not provided with a definitive timeline of when the car would be ready. Once we found out the car would stay at the dealership for a few days, we asked for it to be returned because we did not want it to be gone for so long. The dealership is about 1.5 hours away from our home. The person returning the car took over 3 hours to get the car back to us, causing us to question what went on in that time. We got the mats and maps situation taken care of in the past couple of months. The maps work as they should and are the correct version. However, we only received mats for the front and did not receive a car wash after the mats were installed, something we were told is included with every service. More

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Love the convertible 435XI. Flemington BWM is the first and last BMW Dealership I went to last Friday. Ms, Noha Amin, in BMW Internet Sales, with her knowledge of the vehicle, e Flemington BWM is the first and last BMW Dealership I went to last Friday. Ms, Noha Amin, in BMW Internet Sales, with her knowledge of the vehicle, explained the financing in detail and gave me a great deal, that actually sealed the deal! This is the first vehicle I purchased on my own, as I recently graduated from law school and never thought at the age of 26, I would purchase a 435xi BMW convertible. Everyone at the dealership is very friendly and helpful. The vehicle is beautiful, runs great and once you own at BMW you are hooked!!!!! More

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Exceptional When I unexpectedly needed to find a new vehicle, Noha Amin and Vince Dillon did everything they could to make sure I received exactly what I wanted a When I unexpectedly needed to find a new vehicle, Noha Amin and Vince Dillon did everything they could to make sure I received exactly what I wanted and needed. From the moment I walked in to the time I drove away with my new BMW, they provided EXCEPTIONAL professionalism, service and courtesy. Noha's knowledge of the vehicles presented for consideration was vast, which made my decision so easy. I will DEFINITELY refer Noha and Vince to all of my family and friends, and I will go back to them for my future purchases and leases, as well. THANK YOU BOTH!!! More

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Bimmer X5 - The car alluring We bought our X5 recently from them...with the expertise of our sales person Noha Amin it was easier to decide and make up our mind. We need more such We bought our X5 recently from them...with the expertise of our sales person Noha Amin it was easier to decide and make up our mind. We need more such car sales persons lIke Noha who bring in right mix of selling skills, product knowledge and personal touch.. It was an amazing experience to test drive the car. It is very spacious with lot of features. One feels like a 'King on the Road' while driving a Bimmer X5. My family is happy and so am l....the caption that suits the car is 'neighbour's envy,owner's pride' Regards Ashutosh Shukla More

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I love Bill Hintony & my experience at Flemington BMW I've dealt with this dealership and Bill Hinton since 2008. I love their staff, my salesman (Bill Hinton), and have absolutely no complaints. Just a I've dealt with this dealership and Bill Hinton since 2008. I love their staff, my salesman (Bill Hinton), and have absolutely no complaints. Just as a note, I received a lower quote on a 2015 model BMW from another dealer, but came back to Flemington because I so wanted to deal with them. As it turned out, they met the offer I received from the other dealer. Bill Hinton, my salesman, spent " hours" helping me to adjust to the features offered by my new 2015 750 LI BMW, including downloading my favorite CD's. He also shuttled me to and from the office and made sure I was connected with my Blue Tooth and my garage door opener. He could have been helping other customer and making other sales, but he made me feel like family. I never felt like I was just a number or a commission - that is extraordinary in this profession. That is why I go Bill the minute I walk in the door. More

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Lacking Patience? Work with Noha! I have to start by saying, I lack patience and therefore purchasing a car is one of my least favorite life experiences. Many people get excited to ge I have to start by saying, I lack patience and therefore purchasing a car is one of my least favorite life experiences. Many people get excited to get a new car, however I typially find it stressful and overwhelming. For the first time, purchasing a car was made exciting and easy thanks to Noha. Her knowledge regarding the cars on Flemingtons lot, the features/differences between the cars, her understanding of leasing vs purchasing all made this purchase such an easy and enjoyable process. When I showed up to the dealership to pick-up my new car she had all of the paperwork set and ready to go, no questions asked. She quickly got through explaining everything I would need to know, had me sign all of the documents, and was still able to get me into my new car within an hour. Not once did I feel rushed, unappreciated, or like I was just another customer to her. Due to my insurance company being closed (for July 4th), I was unable to pick-up the car on the intended day. Many dealerships would claim that this was not their issue however Noha charged on hole heartedly and let me know that she would have the car delivered to me. She went way above and beyond what would be expected of any salesman/woman. She was very personable, and has made me feel as though I could call her for any issues, questions, concerns, or even to just say hello. I would highly recommend this dealership, and espcially Noha. Her smile, personality and knowledge will make you want a BMW on the SPOT! THANKS FLEMINTON BMW! More

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Excellent Service!!! I worked with Noha Amin in purchasing my vehicle. I found her to be patient and extremely professional and knowledgeable. She explained many things an I worked with Noha Amin in purchasing my vehicle. I found her to be patient and extremely professional and knowledgeable. She explained many things and made sure that I understood my car before I left. I enjoyed the friendly conversation we engaged in while I was waiting for my paperwork to be finished. She is definitely an asset to Flemington BMW. More

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Excellent customer service. Great buying experience. I went in for a certified pre-owned vehicle. Noha spoke to me over the phone and greeted me upon arrival. I then dealt with Krystal Lewis for my sales I went in for a certified pre-owned vehicle. Noha spoke to me over the phone and greeted me upon arrival. I then dealt with Krystal Lewis for my sales transaction. Krystal was very knowledgeable and a pleasure to deal with. I recommend her to anyone looking for a BMW. Belcky in finance was equally knowledgeable, helpful and straightforward. An all around great buying experience. More

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Very comfortable car buying experience JR & Noha were excellent. JR was straightforward and honest with me during the buying process. Noha was professional and very knowledgeable about th JR & Noha were excellent. JR was straightforward and honest with me during the buying process. Noha was professional and very knowledgeable about the vehicle purchased. They also went above and beyond (in my opinion) to ensure that my vehicle was just right prior to delivery. I have purchased several BMW's from another dealership over the years, but I will visit Flemington first for my next vehicle. More

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