Noel Paulino

This is the second car I bought from Noel. Process was very transparent - the numbers were settled upfront and when the car we hoped to buy turned out not to be available, Noel found another o Process was very transparent - the numbers were settled upfront and when the car we hoped to buy turned out not to be available, Noel found another one with the exact same features (maybe even better). He sent me the sticker when I couldn’t find it anywhere else. I need transparency- it’s very important to me. Noel was very helpful with all my questions without being salesy, More

Report | Print

We were very pleased with our car buying experience. Noel was our salesman and very professional. Noel was our salesman and very professional. More

Report | Print

Staff is always helpful and ready to meet the needs of their customers. Excellent customer service their customers. Excellent customer service More

by FROILANV2015 Verified Customer Verified Customer

Report | Print

Muy buen servicio y atención al cliente Pero no me enviaron algún link para yo hacer mi pago enviaron algún link para yo hacer mi pago More

by Valentin Verified Customer Verified Customer

Report | Print

Como empresa buena , como vendedor excelente. busca la necesidad del cliente . Gracias por la ayuda busca la necesidad del cliente . Gracias por la ayuda More

by GLEENN1787 Verified Customer Verified Customer

Report | Print

Our experience at Yonkers Kia was truly exceptional—by far the best we've ever had when shopping for a car. We visited the dealership while searching for a car for our daughter. From the moment we arrived far the best we've ever had when shopping for a car. We visited the dealership while searching for a car for our daughter. From the moment we arrived, Noel Paulino provided outstanding service, answering all our questions with friendliness, expertise, and excellent communication. He was responsive throughout the process, and we never felt pressured at any point. Today, Saturday, August 31st, we picked up the car, and tomorrow we get to surprise our daughter! We also want to acknowledge Matt from the finance department, who was equally fantastic to work with. I can confidently say that Yonkers Kia has assembled the best of the best, making our car-buying experience a pleasure from start to finish. More

Report | Print

Noel is a great salesperson! He had the vehicle I was interested in and let me make an informed decision! Thanks Noel!! He had the vehicle I was interested in and let me make an informed decision! Thanks Noel!! More

by telandlatta1 Verified Customer Verified Customer

Report | Print

When discussing price, Noel had an attitude with us and seemed to get personally offended as we attempted to negotiate. He tried to do a lot of sneaky things that did not get by us. 1. When initially sho seemed to get personally offended as we attempted to negotiate. He tried to do a lot of sneaky things that did not get by us. 1. When initially showing us the price, he showed a paper that said $524.00. When he brought out the one to be signed, it said $524.98 and did not say anything about the price change. He even had highlighted the exact same words as the previous one, making it seem like it was the same sheet. It wasn't enough of a change to make a big deal about, but it didn't go unnoticed and was unappreciated. 2. We showed Noel the Kia website and he insisted the price shown did not include a fee that it very clearly did, which was obvious by doing the math. 3. We agreed to a certain price with $0 down, paying *only* first month and DMV fees. He agreed and the paper we signed said so. When discussed further with Noel, he then said we would also have to pay a several hundred dollar fee. (We ultimately spoke with finance who agreed to remove that fee.) 4. Noel said the DMV fees would be $650 or $700 (I don't recall exactly). We looked up the fees on the state website and they were closer to $200. We told him that a different dealer with whom we had spoken mentioned Kia charges $450 and they send a refund check for the difference, if it ends up being less than that. He said that doesn't happen and he never heard of anyone being sent a check for the difference. Finance later told us that it's accurate that we would be credited for the difference, and in fact it's illegal for the dealership to keep anything above what DMV charges. 5. We asked Noel how to lock and unlock the doors without using the fob and he said that's not possible. He said we have to push the button on the fob. When we looked it up after getting home, we found that was not the case and watched a video on how to do it. We were very unhappy with our experience with Noel. The amount of time it took to get the car was excessive. The whole experience took over 3 hours, more than 2 of which were after we agreed on a price and signed the papers. Fortunately, we had a much better experience with Juan in finance. He eliminated the bogus additional fee, reduced the monthly price back to $524.00, and explained the DMV fees to us. More

by ROBINMSW Verified Customer Verified Customer

Report | Print

They are extremely friendly and very helpful. They were able to answer all of my questions and made me feel at ease with my lease options. They were able to answer all of my questions and made me feel at ease with my lease options. More

by M.BELTRAN1955 Verified Customer Verified Customer

Report | Print

Excellent service they pick me up. They dropped me off and they picked me up when it was ready. The driver was hilarious. They dropped me off and they picked me up when it was ready. The driver was hilarious. More

by ELIZABETHIANNACONE Verified Customer Verified Customer

Report | Print