Noah Agne

August 27, 2024: We were towing a 5th wheel on day one of an extended vacation when our RAM gasser had a major transmission failure. A suitable replacement 2500 diesel was on the Autostar of Hendersonvill of an extended vacation when our RAM gasser had a major transmission failure. A suitable replacement 2500 diesel was on the Autostar of Hendersonville lot. The "used truck" they had was in good shape and drove well, so we signed the deal. Management was gracious to allow us to boon-dock overnight in their back lot allowing us to shift all the towing components over to the new truck. However, while I was installing the 5th wheel hitch and standing in the bed, I noticed on the cab top serious dents and scrapes, all the way down to bare metal with flaking rust. Apparently, the previous owner drove it into a low parking garage. This damage is not observable unless you are standing in the bed nor was it pointed out by the salesman or listed in the super clean Carfax. I brought the damage to the Sales Manager's attention and in discussion, phrases like "You bought it as is" and "It's minor damage" were stated. I truly believe he was just as surprised to see this damage, but I was disappointed that he used these words in our conversation. I also believe Autostar of Hendersonville missed this damage on their trade-in inspection when they took possession! After some back and forth, and to their credit Autostar of Hendersonville produced a "We Owe You" paper that said they would fix the damage when our extended trip was completed. That was a perfect and desired solution and allowed the deal to be sealed. I was a happy customer as I drove away to meet our adventure, and I provided several reviews heaping praise for their work with us during this stressful situation. Fast forward to the repair. We live 2.5 hours away from Hendersonville so I thought it reasonable to get a "local to me" quote for the repair. My local body shop quoted $1728 and said the headliner would have to be dropped and the damage worked out before filling and painting. I sent the quote to Autostar of Hendersonville and they declined the offer, advising me to bring the truck in for the body work. We scheduled the repair and drove the 5 hours round trip to the dealership. Today was pickup day. The headliner had not been dropped and the repair to the cab roof is NOT even up to high school body shop standards. Is it painted the same color? YES. Are the gouges filled? YES. Is the paint smooth? NO, and the roof shows a 3/8" negative dip in the middle of the cab. Is it fixed properly? NO WAY. Most disappointing is the Management of this organization. In the end the "We Owe" was offered to retain the deal and it was accepted gladly, but the quality and level of work behind the "we owe" is not acceptable for any business standard. More

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We began an epic vacation pulling our 5th wheel. Heading up Saluda Pass toward Hendersonville NC our truck went into limp mode and the transmission overheated. After cooling down we were able to l Heading up Saluda Pass toward Hendersonville NC our truck went into limp mode and the transmission overheated. After cooling down we were able to limp it into the dealership under our own power but not healthy. Diagnostic info revealed several issues, none of which would guarantee a smooth vacation trip. Without time to regroup we opted to pursue purchase of an available used truck on the lot. Noah Agne was an island for us! With his Sales Manager Saul, they got us into the new to us vehicle and allowed us to “boondock” overnight on their lot while we changed and adapted the 5th Wheel hitch between vehicles. Thanks to their heartfelt concern and help we have been able to catch up and continue our once in a lifetime adventure. Thank you again Noah, Saul, Dustin, Jackson, and others that assisted and put up with us. Kudos to the staff and organization in its entirety. Highly recommend. They really went overboard attending to our situation. More

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Love the Customer service and personalized service from Alejandro! Was an easy transaction. Would recommend 10/10! Alejandro! Was an easy transaction. Would recommend 10/10! More

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Patient and very helpful. Explained everything step by step of the buying processes. Love my new Jeep!!! Explained everything step by step of the buying processes. Love my new Jeep!!! More

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Very friendly answered all my questions process very efficient very knowledgeable staff website easy access efficient very knowledgeable staff website easy access More

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Had an excellent experience. Very comfortable, honest process that ended with a confident purchase. Noah made it fun and painless to get the car we wanted. Very comfortable, honest process that ended with a confident purchase. Noah made it fun and painless to get the car we wanted. More

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Noah was super helpful! Very knowledgeable about the cars he showed me and offered to help further when I come back. Unfortunately I wasn’t able to buy a new car today, but Very knowledgeable about the cars he showed me and offered to help further when I come back. Unfortunately I wasn’t able to buy a new car today, but when I do I’ll be looking for Noah! More

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Noah was absolutely amazing, kind, curious, understanding and supportive. Although I was unable to buy I will most definitely will be back to him! I felt like he understood me and worked so hard to to try an and supportive. Although I was unable to buy I will most definitely will be back to him! I felt like he understood me and worked so hard to to try and help. Thanks Noah! More

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Noah was extremely helpful helping me find a proper solution. He understood my needs and he will be highly recommended to anyone asking for a recommendation. solution. He understood my needs and he will be highly recommended to anyone asking for a recommendation. More

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I had an awesome experience working with Noah and the entire staff! Everyone was great! Sales manager, Finance manager and all support staff! Really made me feel like my business was valued. Very much ap entire staff! Everyone was great! Sales manager, Finance manager and all support staff! Really made me feel like my business was valued. Very much appreciated the team that helped get the Jeep home for the special surprise and love the new electronic contract system, very speedy and customer friendly. Thanks again!! More

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