Nizam Mushaba | Page 32

We travelled from out of state to purchase a new crosstrek because Mike gave us a great offer online. It was well worth the trip! There were no surprises when we got to the dealership, everything wa crosstrek because Mike gave us a great offer online. It was well worth the trip! There were no surprises when we got to the dealership, everything was as promised. They definitely exceeded our expectations! More

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After a recent career change, I was in desperate need of a car. Subaru is the ONLY brand I will consider buying! I have dealt with John Sciacca in the past and have had nothing but fantastic experiences. a car. Subaru is the ONLY brand I will consider buying! I have dealt with John Sciacca in the past and have had nothing but fantastic experiences. I explained to John exactly what I was looking for in a car - options, color. He didn't have it on his lot, but was able to locate the PERFECT car for me! I never needed to drive from Belchertown to Brattleboro - the trust I had with John & his sales team was reason enough to call them 1st! They handled every detail to get me car ready for delivery ON TIME! John's sales team Billy & Ni made the paperwork flawless and easy. No high pressure sales, no gimicks! We will be bringing our business to Brattleboro for future sales along with our entire family of Subaru drivers! Thanks guys for all you did to "save this Damsel in distress"! Beth Coushaine & Andrew Goddeau More

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We purchased our first Subaru (gently used) at Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, s Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, so we thought if we could lower our monthly payment or at least break even, we could have a brand new vehicle (Subaru's have an excellent re-sale value). To sum up our experience at Brattleboro Subaru, I'm entering an excerpt from an email I sent to John, the general manager: "Had to drop a note to THANK YOU and your crew for the smoothest and slickest transaction we’ve ever had buying a vehicle! You guys really went “above and beyond” to make this deal happen! It was wishful thinking on our part, but Brattleboro Subaru made it happen! Again! I’ve been a Chevy guy for over 40 years (my first car was a ’69 Camaro.), but thanks to you guys, I’m sold on the Forester. Please pass along our most sincere gratitude to Paul, Luke, Niz (he’s a Wizard, a Seabee and a Yankees fan! OUTSTANDING!) and all of the other members of your staff that had anything to do with this experience! More

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I visited this dealership on a whip, because of ads I saw placed on Craigslist. When I arrived, I was shown several cars, all of which seemed either out of my range or not like something I'd be interested in placed on Craigslist. When I arrived, I was shown several cars, all of which seemed either out of my range or not like something I'd be interested in. After looking seriously at a Forrester, I decided against it (as it was priced over KBB) and I left for the day. Over the course of the next week however, I remained in communication with their sales team, and they ended up finding me a great deal on an older Legacy wagon that was well within my price range. Tossed in free snow tires, too! Overall, I had a very positive experience, and I'm thusfar very happy with the vehicle they sold me! More

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Our recent Subaru purchase at Brattleboro Subaru was the best experience we've ever had with a car dealership -- it was completely "hassle free." We started with obtaining a very reasonable, negotiation-fre best experience we've ever had with a car dealership -- it was completely "hassle free." We started with obtaining a very reasonable, negotiation-free purchase price (via Consumer Reports car buying service), followed by prompt and responsive answers to our questions from Marie Fleck of their service staff, then a quick (and again hassle-free) finalizing of our financing with business manager Niz Mushaba, and ending with a thorough introduction to the vehicle when we came to pick it up from Billy Boutilette, also of their sales staff. Despite our living 150 miles from Brattleboro Subaru, we'll definitely be going back there for future car purchases. Kudos to such a well-run car dealership. More

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Were fine to work a combination of via online / email and in-person. Gave great price and unlike another dealer that was closer to us, didn't try to play any games at all. Easy from start to finish. in-person. Gave great price and unlike another dealer that was closer to us, didn't try to play any games at all. Easy from start to finish. More

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From the first phone call to the time we drove off the lot in our new 2013 Subaru Outback, our experience with this dealership was nothing short of phenomenal. It all started with Mike Masters who skillf lot in our new 2013 Subaru Outback, our experience with this dealership was nothing short of phenomenal. It all started with Mike Masters who skillfully handled our request for a vehicle with specific options. When Mike realized that they did not have the particular vehicle that we were in the market for on the lot, he quickly located the exact build at another dealership in New England. Within 6 hours we had completed our credit application, negotiated a very fair price for both our tradein and the new car price, and set up a time to pick up the vehicle the next day. Onsite at the dealership the next day, Rose Kochman helped us with all the paperwork and spent 30 minutes withus in the car reviewing features and how to use them. Lastly Nizam Mushaba, the Finance Manager, did a great job handling all the financial and title documents with us. I would buy another vehicle from this dealership in a heartbeat! Kudos to a great team. Very knowledgeable, helpful, responsive, friendly, curteous, willing to negotiate, and fair! More

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Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

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We drove across state lines because we heard this dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived, we were greeted by every employee we came into contact with. Very friendly group. I am not referring to the the typical sales reps that run up to you the second you drive on the lot. We got right in the vehicle we wanted to test drive (solo, I might add - not a sales rep in the back seat talking away the entire time - a true test drive). Jason went over everything in the vehicle before we did the test drive. Very knowledgeable about the vehicle right down to the radio/iphone connections - very informative and thorough. I appreciated that. No one likes to deal with going back and forth to find a final price that can work, but I have to say the process was better than I expected. I really dread that part. We ended up buying the vehicle and leaving that day with it. They were efficient and very organized. Nizam was terrific - went over everything we needed to know, stopped to answer questions. Overall, I felt that the level of service we received, would warrant anyone to make the trip to Brattleboro Subaru. Jason asked what our best experience was when we were leaving - my husband said the 'solo' test drive and I said the sales rep. I can get that Subaru anywhere, but having the right person there to help me...for me that is priceless. If you are looking to be made to feel like a "number" or just "another sale", don't go there - you will be disappointed. We felt they actually took the time to make it personal, and helped us get the vehicle that we could afford and be proud to drive off the lot. Very happy customers. More

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I recently bought a 2013 impreza wrx and i love it. Everyone was extremely nice and helpful. I felt like i was in good hands. I would recommend this dealership to anyone in the market for a Subaru. Everyone was extremely nice and helpful. I felt like i was in good hands. I would recommend this dealership to anyone in the market for a Subaru. A+ in my book. Thanks again Chris and MIke...!!! More

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