Niles Gridley

Great experience …everyone was very helpful & kind! Answered all my questions & was willing to work with me Answered all my questions & was willing to work with me More

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Low pressure environment, very friendly service, just an overall great experience, would highly recommend this dealership!!! overall great experience, would highly recommend this dealership!!! More

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Eric Cole was non-pushy and very helpful with our search. He was very knowledgeable He was very knowledgeable More

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We were looking for an SUV or minivan to haul our grandkids around. We found a Durango that we were interested in. We went & talked to Adam Rumsey & ended up buying the vehicle. We had a great experi grandkids around. We found a Durango that we were interested in. We went & talked to Adam Rumsey & ended up buying the vehicle. We had a great experience with everyone we talked to at Long McArthur Ford. Thank you! More

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Adam Ramsey was my Sales Professional. He answered all my questions and I appreciated his help. I walked in not sure about buying a vehicle that day. He opened the door for me and introduc He answered all my questions and I appreciated his help. I walked in not sure about buying a vehicle that day. He opened the door for me and introduced himself. That says a lot. And he did not make me feel pressured. Everyone there was great to work with. More

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**I traveled from Virginia to Kansas and retrieve a Maverick truck ordered 15 months ago and I WOULD DO IT AGIAN with Bill at Long McArthur, Ford. ** I can not speak about all Ford dealerships as th Maverick truck ordered 15 months ago and I WOULD DO IT AGIAN with Bill at Long McArthur, Ford. ** I can not speak about all Ford dealerships as this is the first time owning a Ford but this is the BEST dealership I have had the pleasure to experience. My first sales agent has since moved on and I was reassigned to William Rogge (Bill). Bill was very easy to work with and worked with me as a customer by keeping me informed of my truck order status and answering my many questions. Long McArthur, Ford (LMF), knows the process. When I first ordered my maverick I had an email within hours from Ford confirming the order. Watching, Tim Bartz (Ford Video Guy), of LMF was instrumental in understanding and ensured great communication and transparency about the ordering process. Tim’s videos over the last year set high expectations of meeting this team and both Bill and Tim help set a friendly atmosphere. It is hard to explain but it was more like they walked with me through this process and I never felt rushed or attacked or an inconvenience. Bill, always went the extra mile to help out. If you find yourself frustrated with the ordering process or with your dealers, I do highly RECOMMEND Bill from Long MacArthur, Ford. More

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Salesperson Lonnie Smith kept me up to date on my order during the year between ordering and picking up my vehicle. E Commerce Director Tim Bartz was truly outstanding from start to finish and provided during the year between ordering and picking up my vehicle. E Commerce Director Tim Bartz was truly outstanding from start to finish and provided tremendous details through social media and personal correspondence. He is the reason I ordered from Long McArthur and will continue to do so in the future. He is a sensational asset for LM and Ford. More

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This dealership has got me to switch from Chevy to ford just on their customer service alone. Always there to help when needed! Derrick and Niles are some of the best of the best! Will definitely be buying just on their customer service alone. Always there to help when needed! Derrick and Niles are some of the best of the best! Will definitely be buying more vehicles there! More

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Tyler was very helpful and understanding. He was very informative, without using too much pressure to work with me to get to a price I was willing to pay. After the sale, he went above and He was very informative, without using too much pressure to work with me to get to a price I was willing to pay. After the sale, he went above and beyond to get the pickup to my house with a tank of gas. He checked in this morning to make sure I was still good with everything we went through the day before, and reminded me that if I had any questions or concerns to contact him any time. I feel good about the decision I made to work with Tyler, and would recommend him and his service team to anyone looking for a new or used car. More

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Excellent service, not too heavy on the "sales"! Mr. Bayard was my sales person and he breezed the sale through with few hiccups. I appreciate their no-nonsense approach to customer service and the Mr. Bayard was my sales person and he breezed the sale through with few hiccups. I appreciate their no-nonsense approach to customer service and the friendly, helpful atmosphere the dealership embraces. I will be recommending them to anyone looking for a great dealership. More

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