Nikolas Rair

What a privilege and an experience to work with such an above and beyond team at Lexus of Akron-Canton! For 10 years I was driving my car and knew that it was about time to upgrade and choose a vehicle th above and beyond team at Lexus of Akron-Canton! For 10 years I was driving my car and knew that it was about time to upgrade and choose a vehicle that suits me. I have an auto mechanic I normally would have to visit and asked him some car companies that he recommends. Without hesitation, he immediately told me Lexus and a few others, but what stood out to me from his words were dependability, reliability, and class. My wife works with the Cleveland Guardians and she told me about meeting the general manager Pete at an event she was hosting. I reached out to him and I can tell there was a genuine sincerity and interest in me immediately as a potential customer and told me to come down and see their line of vehicles. I met with Pete and he couldn’t have been more professional and helpful with the choices and directed me to some choices for me to see. He then introduced me to his sales woman Kristen Barrett and immediately we connected from her bubbly and outgoing personality! When we discussed all the options, Kristen was attentive, knowledgeable, and fun to work with! I was introduced to some models but the one I truly fell for was the Lexus rx500h fsport. I was able to drive a model and knew right away that this is the car for me. After meeting them, I knew I had to look at other options out there just to make sure I wanted to get the right car for me. After going to other dealerships, there was no other dealership that I worked with that made me as welcome and excited as I was with Lexus of Akron-Canton. I reached out to Kristen and decided to follow my gut and my heart and decided to go with the Lexus rx500 fsport. When I ordered it, there was ~1 month to wait to get the car. During that period, Kristen was always available to answer any questions I had with nothing but positive answers and reassurance! When I arrived today to pick up my car, they literally rolled out the red carpet for me. They immediately welcomed me and had the whole team at Lexus walk me to my car with no joke a red ribbon and a sheet covering the car to await the big reveal! When they pulled the sheet away, the immediate thought was I made the absolute right choice! I was then given very detailed instructions with the new technology by Drew, who was very thorough and knowledgeable about the vehicle. He also assured me that of all the cars to choose from Lexus, that this was his first choice which reaffirmed my choice. When I drove it home tonight, I felt nothing but an amazing feeling inside. Thank you to Pete, Kristen, Drew, and the whole team at Lexus of Akron-Canton for making me feel like a part of your family. I am a dentist and am in the customer service business and I must say I truly felt special. Thank you so much!! I’m still waiting to wake up from this dream LOL More

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The entire staff was amazing in dealing with our issue and resolved it in a timely matter and resolved it in a timely matter More

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Jennifer was amazing! Answered all my questions and really helped me find the vehicle that fit my needs. She was very knowledgeable about Lexus. She made the entire proces Answered all my questions and really helped me find the vehicle that fit my needs. She was very knowledgeable about Lexus. She made the entire process so stress free. In fact, my husband decided to buy a car that day also from her! Her follow up was really appreciated. More

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Great buying experience. Thanks to Yoko & team for making it a pleasant and happy experience. It was a surprise gift to my kids and they loved it. Thanks to Yoko & team for making it a pleasant and happy experience. It was a surprise gift to my kids and they loved it. More

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The exprrience was excellent, smooth. My sales person Kristen was very helpful and answered for 2 days at my texts and even helped me to do finances , and receive better rate The whole t My sales person Kristen was very helpful and answered for 2 days at my texts and even helped me to do finances , and receive better rate The whole team was knowledgable, very helpful and welcoming. The technician updated everything and explain all the features of my car very patiently. He was a very nice person. The experience with financial advisor, ms. Ruth Ham was fabulous. She was very professional and explain to me the important aspects of my financial Agreement including free benefits from lexus. I was very happy to make decision to purchase lexus from this location. This place is very professional and customer oriented . I recommend strongly to make the finances here and choose the car. Thank you all for a wonderful experience!! More

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Tammy was great to work with making the purchase of the new car a pleasure. new car a pleasure. More

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Everyone we worked with at the dealership was courteous, professional and knowledgeable. Mark was great about keeping me informed about the delivery of my car. professional and knowledgeable. Mark was great about keeping me informed about the delivery of my car. More

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Mark did an excellent job finding me the car that I wanted and making sure it was perfect. wanted and making sure it was perfect. More

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Jennifer and Lexus Akron were fantastic to work with. Jennifer was great to accommodate our schedule, even outside of normal hours. They were a great help finding exactly what we needed! Jennifer was great to accommodate our schedule, even outside of normal hours. They were a great help finding exactly what we needed! More

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Dealership nice, clean, people work friendly job quality done fast, easy check in and check out done fast, easy check in and check out More

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