Nika Shaw
Nika Shaw at Scott Honda of West Chester

Nika Shaw

Service Customer Care

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

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1 Review of Nika Shaw

January 17, 2024

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Employee Rating

Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis, Chris Wisler, Vaughn Reese, Elmore Smith, Marc Stewart , Crystal Sutherland, Anthony Tracey

Jan 24, 2024

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

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