Nigel Long

Buyers beware. I've purchased over 20 vehicles, and Lexus of Manchester, specifically Nigel Long, provided the worst post-sale service I've ever experienced. I b I've purchased over 20 vehicles, and Lexus of Manchester, specifically Nigel Long, provided the worst post-sale service I've ever experienced. I bought my car from them along with an extended warranty and tire and wheel protection. When it came time to use my tire and wheel protection, they showed their true colors. Initially, they tried to deny my wheel claim, stating they would only cover wheels if they no longer hold air. However, there is no such exclusion in the contract. The contract explicitly states: "Tire and Wheel Standard Coverage: The coverage provided by this agreement will reimburse you for the costs associated with the replacement of a tire or wheel that is attached to the vehicle and is damaged as a result of operational or structural failure due to a defect in material or workmanship." Once we got past that, they claimed they wouldn't cover the wheel because it was an aftermarket wheel. Before signing, I had confirmed with the F&I manager that any wheel on the car would be covered, as I always use two sets of wheels, one with winter tires. The contract states: "a tire or wheel that is attached to the vehicle" with no exclusions for aftermarket wheels. Keep in mind, we were five months into the claim with no resolution and continuous attempts to deny my claim. I had enough at this point and informed them that if this was not resolved that week, I would open a Deceptive and Unfair Business Practices case against them and Lexus with the New Hampshire State Attorney General's Office. This finally got their attention, and after over five months, they agreed to replace the wheel. It's absolutely nuts that it took this long, and they only did this since they knew they would be found responsible by the AGs office and subject to pay me triple damages plus fines. To be clear, they only finally covered the wheel to save their own buts. They ordered a wheel, and I asked them to ship it to my house as I was done dealing with this dealership. I also told them I'd come to pick up my wheels that day. Nigel Long, the general manager, replied, stating they would be open until 6 PM that same day. Imagine my surprise when I drove an hour to get there, arriving at 4:30 PM, only to find the dealership closed, locked, and all lights off. I called and emailed, but received no reply. Over the next five days, I called multiple times, left messages, and sent multiple emails, all with no response. When Nigel finally replied, I asked him to bring the wheels to me since they have drivers on staff. My reasoning was that I had made a two-hour round trip for nothing because they mistakenly closed early without informing me. Nigel was adamant that he did not make a mistake and insisted that I drive back up there again. Overall, this was a terrible experience. There is no point in talking to Nigel again, but if his direct boss or someone above him wants to reach out to discuss this further and attempt to make it right, I'd be happy to speak. More

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This is a excellent dealership. The Salesman who I worked with was honest and fair. The garage is clean and the serice wad top notch. The Salesman who I worked with was honest and fair. The garage is clean and the serice wad top notch. More

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Seamless trade-in and purchase. Nigel was generous with his time and expertise. Corey and Haris did an excellent job at orienting me to the new vehicle. Sven made the finance transa Nigel was generous with his time and expertise. Corey and Haris did an excellent job at orienting me to the new vehicle. Sven made the finance transaction a breeze. More

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This place is actually a pleasure to deal with. Service is impeccable by professional people in a totally renovated space. From the janitor to the GM I want to say thank you as the entire place spa Service is impeccable by professional people in a totally renovated space. From the janitor to the GM I want to say thank you as the entire place sparkles and the prices are right. If you are looking for a Lexus or a place to trade with, you will be happy you did here in tax free NH. Prices so low you can’t say no and after 7 transactions I can definitely say they are treating people right. More

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From start to finish, this was a completely different experience from other dealerships in the best way possible! A seamless trade-in and purchase process. experience from other dealerships in the best way possible! A seamless trade-in and purchase process. More

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My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here an straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible. More

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Very Pleasant, professional atmosphere. Staff very helpful and friendly. Good prices and excellent service. Highly recommended! Staff very helpful and friendly. Good prices and excellent service. Highly recommended! More

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It’s the people that work at IRA that make a difference such as Corey, and Megan Kyle and mostly Nigel Long . They all put you at ease and I was treated respectfully . such as Corey, and Megan Kyle and mostly Nigel Long . They all put you at ease and I was treated respectfully . More

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Zach was super throughout the sales process, answering all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've come to expect from Lexus and definitely a better experience than than I had with the other dealerships I visited. A+ all around! More

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Great experience. Joe Cardello did not pressure me and provided me with all needed information. Joe Cardello did not pressure me and provided me with all needed information. More

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